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- Tasks: Manage the Front Office, ensuring a unique guest experience and smooth operations.
- Company: Join The Bedford Hotel Belfast, a prestigious boutique hotel opening in 2026.
- Benefits: Competitive salary, training programmes, clear career progression, and work-life balance initiatives.
- Why this job: Be part of an exciting new hotel and make a real impact on guest experiences.
- Qualifications: Customer service experience, strong organisational skills, and IT proficiency required.
- Other info: Innovative environment with opportunities for professional growth and recognition.
The predicted salary is between 36000 - 60000 £ per year.
Opening early 2026, The Bedford Hotel Belfast will be a prestigious boutique hotel set within the iconic Scottish Mutual Building in the heart of the city. With 82 beautifully appointed bedrooms, a destination restaurant, café/bar, and exclusive private dining rooms, The Bedford Hotel Belfast will set new standards for hospitality in Northern Ireland.
Role Responsibilities
- You will manage all aspects of the Front Office department, including guest registration, porter services, business centre, telephone services, concierge services, and guest reservations.
- You will ensure the guest experience is unique and brings The Bedford Hotel brand to life.
- To provide a warm welcome to all guests, welcoming new and returning guests appropriately.
- To ensure that your team are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information onto the guest whenever the possibility arises in order to maximise hotel sales.
- Ensure you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
- Ensure that the team are punctual, polite, courteous and helpful to guests and colleagues at all times, resulting in positive PR both internally and externally.
- Be aware of your responsibility for the security of guest and hotel property.
- Ensure that the team performs all guest accounting functions and cash handling according to The Bedford Hotel policies and procedures, ensuring all guest accounts are complete and accurate.
- To have a full understanding, and able to operate and train all Front Office systems.
- Ensure smooth and helpful check in and check out procedures are implemented and trained consistently to all team members.
- Monitor success from guest feedback and company targets.
- Ensure communication procedures are effective and efficient on a day to day basis, so that service standards are not compromised.
- Work closely with the Reservation team to ensure maximum occupancy, rate and upsells, participating in Revenue and Sales meetings.
- Train team members on emergency/crisis situations, develop and maintain relationships with local fire, police, and emergency personnel.
- Co-ordinate constructively with finance, sales, reservations and night teams so that policy, procedure and requirements are all adhered to.
- Drafting of rosters using our online portal so that staffing levels are in line with business needs and budget, adjusting accordingly in line with business levels.
Key Requirements
- Customer service experience.
- Excellent organisational and administrative skills with attention to detail.
- IT proficiency.
- Communication skills.
- Ability to identify potential business leads.
What We Offer
- Competitive salary.
- Training and development programmes.
- Clear career progression pathways and leadership opportunities.
- A supportive, employee-centric culture.
- Recognition and rewards for outstanding performance.
- Work-life balance initiatives.
Why Join Us
- Be part of something special: Join the opening team of Belfast’s newest boutique hotel.
- Innovate and inspire: Work in an environment that encourages new ideas and continuous improvement.
- Grow your career: Benefit from professional development opportunities designed to help you thrive.
Ready to Elevate Your Career? Apply now to join The Bedford Hotel Belfast and become part of a team that values excellence, passion, and progress.
Front Office Manager in Belfast employer: New Bath Hotel & Spa
Contact Detail:
New Bath Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in Belfast
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Bedford Hotel's services, facilities, and local attractions. This way, when you chat with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Network like a pro! Attend industry events or local meet-ups to connect with people in hospitality. You never know who might have a lead on a job or be able to put in a good word for you.
✨Tip Number 3
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer service experience and how you can bring that unique guest experience to life at The Bedford Hotel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Bedford Hotel team right from the start.
We think you need these skills to ace Front Office Manager in Belfast
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and energy into your words. Remember, we’re looking for someone who’s approachable and curious, just like us!
Tailor Your Application: Make sure to tailor your application specifically for the Front Office Manager role at The Bedford Hotel. Highlight your customer service experience and any relevant skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and skills. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about The Bedford Hotel and what we stand for!
How to prepare for a job interview at New Bath Hotel & Spa
✨Know the Hotel Inside Out
Before your interview, make sure you research The Bedford Hotel and its offerings thoroughly. Familiarise yourself with the hotel’s services, facilities, and any special promotions. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
As a Front Office Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle difficult situations with grace and how you ensure every guest feels valued and welcomed.
✨Demonstrate Team Leadership
Be ready to discuss your leadership style and how you motivate your team. Think of specific instances where you trained staff or improved team performance. Emphasise your approach to fostering a positive work environment that aligns with the hotel's values.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the hotel’s culture, expectations for the role, and opportunities for professional development. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
