At a Glance
- Tasks: Manage front office operations and ensure exceptional guest experiences.
- Company: The Bedford Hotel Belfast, a prestigious boutique hotel in the city centre.
- Benefits: Competitive salary, training programmes, career progression, and work-life balance initiatives.
- Other info: Innovative environment that encourages new ideas and continuous improvement.
- Why this job: Join a dynamic team at Belfast's newest boutique hotel and showcase your skills.
- Qualifications: Previous front office experience and excellent customer service skills required.
The predicted salary is between 28103 - 34348 £ per year.
This is your opportunity to play a pivotal role in the newly opened Bedford Hotel.
Who Are We?
The Bedford Hotel Belfast is a prestigious boutique hotel set within the iconic Scottish Mutual Building in the heart of the city.
With 82 beautifully appointed bedrooms, a destination restaurant, café/bar, and exclusive private dining room, The Bedford Hotel Belfast is setting new standards for hospitality in Northern Ireland.
Role Responsibilities
As Assistant Front Office Manager, you will work closely with the Front Office Manager in managing all aspects of the Front Office Department.
As the first point of contact for our guests, you will ensure that the guest experience is exceptional from the outset and a warm welcome is received by all.
You will be knowledgeable in Front Office systems and processes and be dedicated in training and supporting the team ensuring that a high standard of service is offered, consistently.
- Ensuring a warm, professional welcome for all guests, with smooth check in and check out procedures offered, consistently.
- Accurately and promptlyfulfillingguest requests, understanding andanticipatingguest needs.
- Ensuring effective communication on a daily basis to enhance service standards.
- Working closely with the Reservations team to achieve occupancy, rate and upselling targets.
- Monitoring room availability, rate codes, and reservations changes.
- Liaising with Housekeeping, Maintenance, Reservations, and F&B to ensure seamless guest experiences.
- Ensuring that the team are fully conversant with the facilities, services and special promotions offered by the hotel.
- Having a sound knowledge of the local area, history, places of interest andspecial events.
- Handling cash floats responsibly and ensuring opening and closing balances are correct.
- Accurately processing guest payments, including cash, card, and contactless transactions.
- Handling guest enquiries, complaints, and special requests promptly and professionally.
- Delegating tasks and managing daily staffing levels to meet operational needs.
- Ensuring compliance with hotel procedures, health & safety standards, legislative and data protection requirements.
- Preparing reports and communicating relevant information to management and other departments.
Key Requirements
- Previous Front Office experience, preferably in a supervisory role.
- Excellent customer service skills, standards driven and good organisational skills.
- Excellent leadership skills with a hands-on approach, leading by example.
- Excellent IT skills, with experience in using all key Microsoft packages.
- Flexibility to work shifts as required, including weekends.
What We Offer
At The Bedford Hotel, we believe that exceptional service starts with exceptional people. We offer:
- Competitive salary.
- Training and development programme.
- Clear career progression pathways and leadership opportunities.
- A supportive, employee-centric culture.
- Recognition and rewards for outstanding performance.
- Work-life balance initiatives.
Why Join Us?
Be part of something special
Join the team at Belfast’s newest boutique hotel.
This exciting role will allow you to showcase what you do best and develop your skills to take you to the next level in your career.
Innovate and inspire
Work in an environment that encouragesnew ideasand continuous improvement.
Grow your career
Benefit from professional development opportunities designed to help you thrive.
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Assistant Front Office Manager employer: New Bath Hotel & Spa
At New Bath Hotel & Spa, we pride ourselves on being an excellent employer by fostering a supportive and employee-centric culture that prioritises growth and development. Our flexible shift patterns cater to your lifestyle, while our commitment to training ensures you have the tools to advance your career in the hospitality industry. Join us in Belfast, where you'll be part of a dynamic team dedicated to maintaining high standards and delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like New Bath Hotel & Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to New Bath Hotel & Spa
Don't be shy about reaching out to New Bath Hotel & Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about New Bath Hotel & Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at New Bath Hotel & Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
