At a Glance
- Tasks: Assist in running daily Food & Beverage operations and ensure excellent guest service.
- Company: Join a people-first hotel committed to integrity and expertise.
- Benefits: Competitive pay, training opportunities, and a vibrant team environment.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
We are guided by our core values: People First, Integrity, Expertise, and Partnership. These values are reflected throughout this job description and are essential for success in this role.
As Food and Beverage Supervisor you will assist the Food & Beverage Manager/Restaurant Manager in the day-to-day running of the Food & Beverage operations. This includes ensuring the department consistently meets all standards and objectives. You will deputise for the Manager in their absence, prioritising our people by supporting the team in maintaining standards and working collaboratively to ensure all customers receive an excellent level of service. Your expertise will be crucial in upholding operational integrity and encouraging a strong partnership between the team, management, and our guests.
Key Accountabilities
- Ensure service standards are maintained within the team at all times, demonstrating our commitment to people first by creating a positive and exceptional guest experience.
- Empower team members to handle both positive and negative guest feedback, recording it correctly, reflecting our people first approach and commitment to responsiveness.
- Strive to anticipate customer needs whenever possible and react to these to enhance customer satisfaction, ensuring all guest expectations are exceeded.
- Ensure that Company and legal standards for cleanliness are maintained within the department, upholding integrity and expertise.
- Ensure that the team is dressed in the correct uniform, in line with Company Standards, and understands the importance of personal hygiene.
- Ensure that the team is punctual, polite, courteous, and helpful to guests and colleagues at all times, adopting a people first environment.
- Be fully conversant with the facilities, services, and promotions offered by the hotel and, whenever appropriate, offer this information to the guest, acting as an ambassador.
- Be involved in preparing, checking, and monitoring departmental forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.
- Support the control of costs through correct stock usage, storage, rotation, par stock levels, purchase order systems, and minimising wastage, as per Company standards.
- Ensure assistance in monthly stocktakes and action any discrepancies in line with Company standards, maintaining operational integrity.
- Ensure all employees are inducted and trained according to Company standards and that team members are led, motivated, developed, and receive regular Check-Ins in order to achieve customer satisfaction and Company objectives – demonstrating a people first approach and developing expertise.
- Ensure that while you undertake your role, you abide by the Health and Safety at Work Act 1974 and safe systems of work appropriate to your role, upholding integrity.
- Perform other duties as assigned and carry out Duty Management functions as required, acting with integrity and upholding the hotel's standards.
Food & Beverage Supervisor in Matlock employer: New Bath Hotel & Spa, a member of Radisson Individuals
As a Food & Beverage Supervisor, you will thrive in a dynamic and supportive environment that prioritises our core values of People First, Integrity, Expertise, and Partnership. Our commitment to employee growth is evident through comprehensive training and development opportunities, ensuring you can excel in your role while contributing to an exceptional guest experience. Located in a vibrant area, our workplace fosters a collaborative culture where every team member is valued, making it an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
New Bath Hotel & Spa, a member of Radisson Individuals Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Supervisor in Matlock
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like New Bath Hotel & Spa, a member of Radisson Individuals. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to New Bath Hotel & Spa, a member of Radisson Individuals
Don't be shy about reaching out to New Bath Hotel & Spa, a member of Radisson Individuals directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Supervisor in Matlock
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about New Bath Hotel & Spa, a member of Radisson Individuals and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at New Bath Hotel & Spa, a member of Radisson Individuals
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
