At a Glance
- Tasks: Lead regional product operations and ensure smooth execution of global tech solutions.
- Company: Join New Balance, a brand that empowers change through sport and innovation.
- Benefits: Enjoy flexible working hours, private medical insurance, and a generous annual leave policy.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Make a real impact by solving complex operational challenges in a dynamic environment.
- Qualifications: Experience in product operations or enterprise applications is essential.
The predicted salary is between 60000 - 80000 £ per year.
Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION: The Regional Product Operations Lead is an embedded regional role responsible for the last‑mile execution, stabilization, and adoption of global enterprise products, including regionally managed ISV solutions, within a defined business domain. This role combines business analysis, solution support and activation, partnering closely with regional business stakeholders and global teams such as the global product and engineering organization to translate business needs into scalable, high-quality technology solutions. This role ensures that global and regional technology solutions work effectively in real operational scenarios, not just in design. Acting as the single point of regional ownership, the role leads end‑to‑end triage of complex issues, coordinates across regional and global teams (Product, Architecture, Integration, Data, etc.), and works directly with regional vendors and ISV partners to drive stable, reliable business outcomes. The role is accountable for operational confidence, not solution ownership or demand governance.
MAJOR ACCOUNTABILITIES:
- Last‑Mile Operational Ownership & Stabilization
- Own regional, end‑to‑end resolution of domain‑related issues spanning process, data, integration, product, and operations.
- Lead hands‑on triage of real business scenarios (e.g., shipments without invoices, revenue mismatches, posting failures, integration drop‑offs).
- Diagnose issues across enterprise platforms, integrations, and ISV solutions to identify root causes.
- Establish stabilization mechanisms such as reconciliation views, operational checkpoints, alerts, and documented workarounds.
- Ensure issues are not only resolved, but prevented from recurring, restoring confidence in both global and regional solutions.
- Business Partnership (Domain‑Focused)
- Act as the primary regional technology partner for the assigned domain.
- Build deep understanding of regional business processes, constraints, and operational priorities.
- Partner with regional business leaders to support execution using global products and approved regional solutions.
- Serve as a trusted point of accountability when operational outcomes are at risk.
- Product Operations & Global Alignment
- Participate in global Product Operations ways of working, including intake, triage, and release readiness.
- Provide structured regional input to global Product, Platform, and Data teams, including requirements and constraints, validation and testing feedback, post‑go‑live operational insights.
- Contribute to global backlogs with clear acceptance criteria informed by regional execution realities.
- Promote adoption of global platforms and alignment with global standards.
- Regional Vendor & ISV Management (Operational Focus)
- Act as the regional technology point of contact for approved ISV partners supporting the domain.
- Support regional execution of integrations between global platforms and ISV solutions.
- Partner with Integration and Architecture teams to validate data flows and sequencing, identify failure patterns or silent errors and improve observability and alerting.
- Own day‑to‑day operational relationship management with regional vendors, including issue triage and prioritization, technical troubleshooting and root‑cause analysis, co-ordination of fixes across vendor, integration, and internal teams.
- Ensure ISV solutions integrate reliably with global platforms (e.g., D365 F&O, planning, finance, logistics systems).
- Validate vendor deliverables from an operational readiness and stability perspective before and after release.
- Escalate systemic issues to Global Product, Architecture, Integration, or Vendor Management teams as appropriate.
- Enablement, Adoption & Documentation
- Support regional enablement through training, SOPs, release notes, and targeted guidance.
- Ensure regional users understand how to operate effectively post release.
- Maintain clear documentation for operational support, issue resolution, and vendor interactions.
- Change & Transformation Support
- Support regional execution of global initiatives and transformation programmes.
- Contribute to business readiness, SIT/UAT, and post‑go‑live stabilization.
- Act as an operational owner during go‑lives and periods of elevated risk.
REQUIREMENTS FOR SUCCESS:
- Experience in a Product Operations, Technology Business Partner, Enterprise Applications, or hybrid operational role.
- Strong domain expertise in one or more areas: Finance (R2R, O2C, P2P), Commercial (Sales, Pricing, Order Management), Value Chain (Planning, Logistics, Procurement), Manufacturing / Product Creation (MADE).
- Experience working with enterprise platforms such as Microsoft Dynamics 365 F&O.
- Hands‑on experience managing system integrations and ISV‑based solutions.
- Strong understanding of end‑to‑end business processes and data flows.
- Proven ability to operate in ambiguity and take ownership where accountability is unclear.
PREFERRED SKILLS & EXPERIENCE:
- Experience in matrixed, global organizations.
- Ability to coordinate across Product, Architecture, Integration, Data, Engineering, and Vendor teams.
- Strong communication, facilitation, and problem‑solving skills.
- Outcome‑oriented mindset with a focus on operational stability.
- Retail, consumer goods, or omnichannel environments.
- Large‑scale ERP or digital transformation programmes.
- Experience working across distributed/global teams.
- Familiarity with Agile or hybrid delivery models.
BENEFITS: Benefits will differ based on the location of the associate.
- Discretionary Bonus Opportunity
- Private Medical Insurance
- Dental Scheme
- Pension Scheme
- Flexible Working Hours
- Hybrid working (3 days on-site)
- 25 days Annual Leave per year
- Life Insurance
- On Site Gym
- Employee Discount
- Flexibility to work 20 days from anywhere each year
- Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
Equal Opportunity Employer: New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion. If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
Regional Product Ops Lead (Commercial) in Warrington employer: New Balance
At New Balance, we pride ourselves on being an exceptional employer that champions innovation and inclusivity. Our culture fosters collaboration and respect, providing employees with ample opportunities for growth and development while enjoying a flexible work environment that includes hybrid working options and comprehensive benefits such as private medical insurance and a discretionary bonus. Join us in our mission to empower communities through sport and craftsmanship, and be part of a team that values your contributions and encourages you to challenge conventions.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Product Ops Lead (Commercial) in Warrington
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who work at New Balance or similar companies. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by diving deep into the company culture and values. New Balance is all about innovation and community, so think of examples from your past that showcase how you embody these traits.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves triaging complex issues, be ready to discuss how you've tackled challenges in the past. Use the STAR method to structure your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the New Balance team.
We think you need these skills to ace Regional Product Ops Lead (Commercial) in Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience for the Regional Product Ops Lead role. We want to see how your skills align with our mission and values, so don’t hold back on showcasing your achievements!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in previous roles. We love candidates who can demonstrate their ability to diagnose problems and implement effective solutions, especially in a fast-paced environment.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you’ll have access to all the latest updates about the hiring process. Plus, it’s super easy!
How to prepare for a job interview at New Balance
✨Know Your Stuff
Make sure you have a solid understanding of New Balance's products and operations. Familiarise yourself with their enterprise platforms, especially Microsoft Dynamics 365 F&O, and be ready to discuss how your experience aligns with the role's requirements.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled complex operational issues in the past. Highlight your ability to diagnose problems, coordinate solutions, and ensure stability in business processes. This will demonstrate your hands-on approach and readiness for the challenges of the role.
✨Build a Connection
Research the company culture and values at New Balance. During the interview, express how your personal values align with theirs. Show that you're not just looking for a job, but that you're genuinely interested in contributing to their mission of positive change through sport and craftsmanship.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the current challenges they face in product operations or how they measure success in this position. This shows your interest and helps you gauge if the company is the right fit for you.
