At a Glance
- Tasks: Engage and inspire customers while driving training initiatives for store teams.
- Company: Join the New Balance family, a brand committed to positive change and innovation.
- Benefits: Flexible work schedule, competitive pay, and a supportive team environment.
- Other info: Enjoy a culture of collaboration and growth with excellent career opportunities.
- Why this job: Be a brand ambassador and make a real impact in retail with your passion.
- Qualifications: Customer service skills, teamwork, and a desire to learn are essential.
The predicted salary is between 20000 - 25000 € per year.
Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION: New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. As Training Champion, you will support the development and growth of store teams by driving training initiatives and fostering a culture of learning.
MAJOR ACCOUNTABILITIES:
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties that are assigned from the management team
KEY RESPONSIBILITIES AS TRAINING CHAMPION:
- Coach peers through 1:1 sessions and small group training.
- Inspire and motivate the team to engage in continuous learning.
- Validate learning through quizzes and knowledge checks.
- Ensure colleagues complete all required courses.
- Take approved time off the floor for training purposes.
- Identify store training needs and share insights with the Regional Trainer.
- Introduce new ideas and feedback to improve training programs.
- Utilize all approved training resources (Workday Learning, Retail Content Training Library, NB Link, Website, Running Blog, Regional Trainer).
REQUIREMENTS FOR SUCCESS:
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
Equal Opportunity Employer: New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.
Retail Associate - Training Champion (24 Hours) - Swindon employer: New Balance
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family that values innovation and community. As a Retail Associate - Training Champion in Swindon, you will thrive in a supportive work culture that prioritises personal growth and teamwork, while enjoying flexible scheduling and opportunities to inspire your peers through training initiatives. Join us to make a meaningful impact in the lives of our customers and fellow associates alike.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Associate - Training Champion (24 Hours) - Swindon
✨Tip Number 1
Get to know the company culture! Before your interview, dive into New Balance's values and mission. Show us that you’re not just a fit for the role, but also for the family vibe we’ve got going on.
✨Tip Number 2
Practice your customer service skills! Since you'll be engaging with customers, think of scenarios where you can demonstrate your passion for retail and how you’d handle different situations. We want to see that spark in you!
✨Tip Number 3
Be ready to share your ideas! As a Training Champion, you’ll need to inspire others. Come prepared with suggestions on how to improve training programs or enhance team engagement. We love fresh perspectives!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the New Balance family. Let’s make this happen together!
We think you need these skills to ace Retail Associate - Training Champion (24 Hours) - Swindon
Some tips for your application 🫡
Show Your Passion:Let your love for retail and customer service shine through in your application. We want to see how excited you are about joining our New Balance family and how you can contribute to our mission of empowering people through sport.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experiences that align with the Training Champion role. We’re looking for specific examples of how you've engaged and inspired others in a retail setting.
Be Authentic:Don’t be afraid to let your personality come through in your written application. We value authenticity and want to know the real you, so share your unique story and what makes you a great fit for our team.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, dive deep into New Balance's history, values, and mission. Understand their commitment to community and innovation. This will not only impress your interviewers but also help you align your answers with their core values.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer. This role is all about engaging and educating consumers, so demonstrating your passion for customer satisfaction is key.
✨Emphasise Teamwork and Training Experience
As a Training Champion, you'll be coaching peers and fostering a culture of learning. Share any relevant experiences where you've trained or supported others. Highlight your ability to inspire and motivate a team, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle various retail situations. Practice responding to scenarios related to customer interactions, team dynamics, and training challenges. This will help you think on your feet during the actual interview.
