Retail Supervisor (38 hours) - Wembley

Retail Supervisor (38 hours) – Wembley – New Balance

Join our growing brand as a retail store leader, engaging customers and motivating a team. We value passion, brand ambassadorship, and collaboration.

Major Accountabilities

Open and close the store following company procedures

Encourage continuous improvement through ongoing feedback

Support the Store Management team on overall store and back‐of‐house standards

Assist in training and coaching associates

Achieve personal KPIs and contribute to overall store performance

Deliver total customer satisfaction throughout the customer journey

Ensure commercial focus following company guidelines

Adhere to company policies and procedures

Maintain health, safety, and environmental standards

Perform other duties as required by management team

Requirements for Success

Team player

Previous retail experience desirable or proven team environment experience

Demonstrate customer service skills

Passion for retail and sales

Desire to learn

Ability to perform basic maths and general retail operational processes

Understanding of POS register systems

Effective communication skills

Flexible work schedule including weekends and holidays

Additional Benefits

Competitive compensation

Potential to earn more through Retail Bonus Scheme

Great development opportunities

Inclusive working environments across all European locations

Generous staff discount

Project involvement across European region

Flexible uniform package

Seniority LevelMid‐Senior level

Employment TypeFull‐time

Job FunctionSales and Business Development

IndustrySporting Goods Manufacturing

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