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For Companies At a Glance
- Tasks: Lead a retail team, engage customers, and ensure store excellence.
- Company: Join New Balance, a dynamic brand in the sporting goods industry.
- Benefits: Competitive pay, bonus potential, generous discounts, and great development opportunities.
- Why this job: Be a part of a passionate team and make a real impact in retail.
- Qualifications: Retail experience preferred, strong customer service skills, and a passion for sales.
- Other info: Flexible work schedule and inclusive environment across Europe.
The predicted salary is between 27000 - 42000 £ per year.
Join our growing brand as a retail store leader, engaging customers and motivating a team. We value passion, brand ambassadorship, and collaboration.
Major Accountabilities
- Open and close the store following company procedures
- Encourage continuous improvement through ongoing feedback
- Support the Store Management team on overall store and back‑of‑house standards
- Assist in training and coaching associates
- Achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction throughout the customer journey
- Ensure commercial focus following company guidelines
- Adhere to company policies and procedures
- Maintain health, safety, and environmental standards
- Perform other duties as required by management team
Requirements for Success
- Team player
- Previous retail experience desirable or proven team environment experience
- Demonstrate customer service skills
- Passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Understanding of POS register systems
- Effective communication skills
- Flexible work schedule including weekends and holidays
Additional Benefits
- Competitive compensation
- Potential to earn more through Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all European locations
- Generous staff discount
- Project involvement across European region
- Flexible uniform package
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industry Sporting Goods Manufacturing
Retail Supervisor (38 hours) - Wembley employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor (38 hours) - Wembley
✨Tip Number 1
Get to know the company culture! Before your interview, check out New Balance's social media and website. This will help you understand their values and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging customers, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your teamwork spirit! Retail is all about collaboration, so be prepared to discuss how you've worked with others in previous roles. Highlight any training or coaching experiences you've had, as this will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Retail Supervisor (38 hours) - Wembley
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for retail and customer service shine through. We want to see how excited you are about the role and how you can be a brand ambassador for New Balance.
Tailor Your Experience: Make sure to highlight any previous retail experience or teamwork skills in your application. We love seeing how you've contributed to team success and how you can bring that to our store in Wembley.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your skills and experiences, so we can easily see how you fit into our team and the role of Retail Supervisor.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with New Balance.
How to prepare for a job interview at New Balance
✨Know Your Brand
Before the interview, dive deep into New Balance's values and mission. Understand their products and what sets them apart in the retail world. This will help you demonstrate your passion for the brand and show that you're not just looking for any job, but specifically want to be part of their team.
✨Showcase Your Team Spirit
As a Retail Supervisor, teamwork is key. Prepare examples from your past experiences where you've successfully collaborated with others or led a team. Highlight how you motivated your colleagues and contributed to a positive work environment, as this aligns perfectly with what they’re looking for.
✨Customer Service is King
Be ready to discuss your approach to customer service. Think of specific instances where you went above and beyond for a customer. This will illustrate your commitment to delivering total customer satisfaction, which is crucial for the role.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving skills and ability to handle retail operations. Practice responses to scenarios like managing a busy store or resolving a customer complaint. This will show that you can think on your feet and maintain high standards under pressure.
