At a Glance
- Tasks: Lead a dynamic team and create an engaging shopping experience for customers.
- Company: Join the New Balance family, a growing sportswear brand with a collaborative spirit.
- Benefits: Competitive pay, retail bonus scheme, generous staff discount, and great development opportunities.
- Other info: Flexible work schedule and inclusive culture across all European locations.
- Why this job: Be a brand ambassador and make a real impact in a vibrant retail environment.
- Qualifications: Team player with customer service skills and a passion for retail.
The predicted salary is between 22000 - 26000 € per year.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and motivating a team. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
- Open and close the store following the correct company procedures
- Encourage continuous improvement through ongoing feedback
- Support the Store Management team on overall store and back of house standards
- Assist in training and coaching Associates
- Achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
- Help to ensure the store remains commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties as assigned from the management team
REQUIREMENTS FOR SUCCESS:
- Team Player
- Previous retail experience desirable or proven experience in a team environment
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Understanding of POS register systems
- Effective communication skills
- Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Retail Supervisor (38 hours) - Gunwharf Quays employer: New Balance
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family that values growth and development. As a Retail Supervisor at our Gunwharf Quays location, you will enjoy a competitive compensation package, the potential for bonuses, and generous staff discounts, all within an inclusive work environment that fosters personal and professional growth. Join us to be part of a dynamic team where your passion for retail and customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor (38 hours) - Gunwharf Quays
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into New Balance's history, values, and products. This way, you can show your passion and understanding of what it means to be a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd engage and excite customers. Role-playing with a friend can help you feel more confident when it comes to delivering total customer satisfaction.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've motivated a team or contributed to a positive work environment in the past. We love seeing candidates who can bring that energy to our stores!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our incredible team at New Balance. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Supervisor (38 hours) - Gunwharf Quays
Some tips for your application 🫡
Show Your Passion:Let your love for retail and customer service shine through in your application. We want to see how excited you are about joining our team and being a brand ambassador for New Balance!
Tailor Your CV:Make sure your CV highlights relevant experience, especially in retail or team environments. We’re looking for those who can engage and motivate others, so don’t forget to mention any leadership roles or achievements.
Craft a Personal Cover Letter:Use your cover letter to tell us why you want to work with us specifically. Share your thoughts on how you can contribute to our store’s success and enhance the customer journey.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our incredible team!
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, make sure you research New Balance thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Since the role is all about engaging with customers, prepare examples from your past experiences where you provided excellent customer service. Think of specific situations where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Retail Supervisor, you'll need to motivate and support your team. Be ready to discuss how you've worked collaboratively in previous roles. Share stories that highlight your ability to encourage continuous improvement and provide feedback.
✨Prepare for Practical Scenarios
Expect to be asked about how you'd handle specific retail situations, like managing stock or dealing with a difficult customer. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and operational knowledge during the interview.
