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For Companies At a Glance
- Tasks: Lead a dynamic retail team and ensure an exceptional customer experience.
- Company: Join the New Balance family, a growing sportswear brand.
- Benefits: Competitive pay, bonus potential, generous staff discount, and great development opportunities.
- Why this job: Be a brand ambassador and make a real impact in a vibrant retail environment.
- Qualifications: Retail experience preferred, strong customer service skills, and a passion for sales.
- Other info: Flexible work schedule and inclusive culture across European locations.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Retail Supervisor (38 hours) – Bicester role at New Balance
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and motivating a team. Apply now for the chance to join an incredible team!
Responsibilities
- Open and close the store following the correct company procedures
- Encourage continuous improvement through ongoing feedback
- Support the Store Management team on overall store and back of house standards
- Assist in training and coaching Associates
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
- Help to ensure the store remains commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties as required by the management team
Requirements for success
- Team Player
- Previous retail experience desirable or proven experience in a team environment
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Understanding of POS register systems
- Effective communication skills
- Flexible work schedule including weekends and holidays
Additional benefits
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales and Business Development
- Industries
- Sporting Goods Manufacturing
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Retail Supervisor (38 hours) - Bicester employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor (38 hours) - Bicester
✨Tip Number 1
Get to know the company culture! Before your interview, check out New Balance's social media and website. Understanding their values and mission will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help you demonstrate your passion for retail during the interview.
✨Tip Number 3
Be ready to talk about teamwork! As a Retail Supervisor, you'll need to motivate and support your team. Prepare some stories that highlight your ability to work well with others and lead by example.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're enthusiastic and keeps you on their radar!
We think you need these skills to ace Retail Supervisor (38 hours) - Bicester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and customer service shine through. We want to see your genuine love for engaging with customers and motivating a team, so don’t hold back!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Retail Supervisor role. Mention any previous retail experience or team leadership roles that showcase your skills and achievements.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your information logically, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with New Balance!
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, make sure you research New Balance thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions confidently but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your previous retail experience where you delivered exceptional customer service. Think about times when you went above and beyond to satisfy a customer or resolved a challenging situation. This will demonstrate your ability to engage and entertain customers effectively.
✨Highlight Teamwork and Leadership
As a Retail Supervisor, you'll need to motivate and support your team. Be ready to discuss your experiences in leading a team or collaborating with colleagues. Share specific instances where you encouraged continuous improvement or helped train new associates.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios during the interview to assess your customer interaction skills. Practice how you would handle different customer situations, focusing on delivering total satisfaction and adhering to company policies. This will showcase your readiness for the role.
