Retail Store Manager (Full-Time) - Wembley

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for Managers who can lead a high performing team, manage store operations, and engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

1. Drive and motivate your team to achieve individual and store targets
2. Lead by example on the shop floor and back of house
3. Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control and loss prevention
4. Manage the execution of the retail game changer in your store
5. Analyses the overall performance of the store and make decisions and adjustments to increase productivity and efficiency
6. Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
7. Co-ordinates rota and store scheduling
8. Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
9. Accountable for maintaining health, safety and environmental standards in store
10. Manages in store HR operations – recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team
11. Deals with enquiries and an escalation route for customer complaints
12. Proactively share internal and external feedback to Senior Management
13. Perform any other duties as required from Senior Management

REQUIREMENTS FOR SUCCESS:

1. Team Player
2. Proven people management and leadership experience
3. Previous retail experience desirable
4. Demonstrate customer service skills
5. Knowledge of loss prevention procedures
6. A passion for retail and achieving sales targets, with high knowledge of retail KPIs
7. Desire to learn
8. Ability to perform basic maths and general retail operational processes
9. Knowledge of POS register systems
10. Excellent attention to detail
11. Effective communication skills
12. Fluent in English
13. Knowledge of the retail market/consumer trends
14. Comfortable with being remotely managed
15. Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

1. Competitive compensation
2. Potential to earn more through our Retail Bonus Scheme
3. Great development opportunities
4. Inclusive working environments across all our European locations
5. Generous staff discount
6. Project involvement across our European region
7. Flexible uniform package

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

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