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For Companies At a Glance
- Tasks: Lead a dynamic team, manage store operations, and create an engaging customer experience.
- Company: Join New Balance, a family-driven brand empowering communities through sport since 1906.
- Benefits: Competitive pay, retail bonus scheme, generous staff discount, and great development opportunities.
- Why this job: Be a brand ambassador and make a real impact in a vibrant retail environment.
- Qualifications: Proven leadership skills, retail experience, and a passion for customer service.
- Other info: Flexible work schedule and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Who We Are
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand.
Our retail stores are looking for Managers who can lead a high performing team, manage store operations, and engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
Major Accountabilities
- Drive and motivate your team to achieve individual and store targets
- Lead by example on the shop floor and back of house
- Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control and loss prevention
- Manage the execution of the retail game changer in your store
- Analyses the overall performance of the store and make decisions and adjustments to increase productivity and efficiency
- Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
- Co-ordinates rota and store scheduling
- Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
- Accountable for maintaining health, safety and environmental standards in store
- Manages in store HR operations - recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team
- Deals with enquiries and an escalation route for customer complaints
- Proactively share internal and external feedback to Senior Management
- Perform any other duties as required from Senior Management
Requirements for Success
- Team Player
- Proven people management and leadership experience
- Previous retail experience desirable
- Demonstrate customer service skills
- Knowledge of loss prevention procedures
- A passion for retail and achieving sales targets, with high knowledge of retail KPIs
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Knowledge of POS register systems
- Excellent attention to detail
- Effective communication skills
- Fluent in English
- Knowledge of the retail market/consumer trends
- Comfortable with being remotely managed
- Flexible work schedule including weekends and holidays
Additional Benefits
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Equal Opportunity Employer
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion. If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
Retail Store Manager - Bicester employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager - Bicester
✨Tip Number 1
Get to know the company culture! Before your interview, dive into New Balance's values and mission. Show us how you align with our passion for sport and community. It’ll help you stand out as a candidate who truly gets what we’re about.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and customer service experience. We want to see how you can motivate a team and engage customers!
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive early. Be ready to discuss your previous retail experiences and how you’ve tackled challenges. We love candidates who can think on their feet and adapt to new situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for our team!
We think you need these skills to ace Retail Store Manager - Bicester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for retail and customer service shine through. We want to see how excited you are about the opportunity to lead a team and create amazing experiences for our customers.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Retail Store Manager role. We’re looking for proven leadership skills and retail experience, so don’t be shy about showcasing your achievements!
Be Authentic: We value authenticity, so be yourself in your application. Share your unique story and what makes you a great fit for our New Balance family. We want to know what drives you and how you can contribute to our culture.
Apply Through Our Website: For the best chance of joining our incredible team, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to an interview!
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, dive deep into New Balance's history, values, and recent innovations. Understanding their commitment to community and sport will help you connect your personal experiences with their mission, showing that you're not just another candidate but a true brand ambassador.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led a team in the past. Whether it’s motivating staff or managing store operations, be ready to discuss your approach to leadership and how you can drive performance in a retail environment.
✨Customer Experience is Key
Think about times when you've gone above and beyond for customers. Be prepared to share these stories during your interview, as New Balance values total customer satisfaction. Highlight your customer service skills and how they can enhance the shopping experience.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving abilities, especially regarding loss prevention and operational challenges. Practise answering situational questions using the STAR method (Situation, Task, Action, Result) to clearly demonstrate your thought process and decision-making skills.
