At a Glance
- Tasks: Engage customers and support team training to enhance store performance.
- Company: Join the New Balance family, a growing sportswear brand.
- Benefits: Flexible hours, team environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and continuous learning.
- Why this job: Be a brand ambassador and inspire others while developing your skills.
- Qualifications: Customer service skills, passion for retail, and a desire to learn.
The predicted salary is between 20000 - 25000 £ per year.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. As Training Champion, you will support the development and growth of store teams by driving training initiatives and fostering a culture of learning.
MAJOR ACCOUNTABILITIES
- To achieve personal KPIs and contribute to overall store performance.
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store.
- Help to ensure the store remains as commercial as possible following company guidelines.
- Adhere to company’s policies and procedures.
- Responsible for maintaining health, safety, and environmental standards in store.
- Perform other duties that are required from the management team.
KEY RESPONSIBILITIES AS TRAINING CHAMPION
- Coach peers through 1:1 sessions and small group training.
- Inspire and motivate the team to engage in continuous learning.
- Validate learning through quizzes and knowledge checks.
- Ensure colleagues complete all required courses.
- Take approved time off the floor for training purposes.
- Identify store training needs and share insights with the Regional Trainer.
- Introduce new ideas and feedback to improve training programs.
- Utilize all approved training resources (Workday Learning, Retail Content Training Library, NB Link, Website, Running Blog, Regional Trainer).
REQUIREMENTS FOR SUCCESS
- Team Player.
- Demonstrate customer service skills.
- A passion for retail and sales.
- Desire to learn.
- Ability to perform basic maths and general retail operational processes.
- Effective communication skills.
- Flexible work schedule including weekends and holidays.
Retail Associate - Training Champion employer: New Balance
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family that values growth and development. As a Retail Associate - Training Champion, you will thrive in a supportive work culture that encourages continuous learning and personal development, all while engaging with customers in a vibrant retail environment. With opportunities for career advancement and a commitment to employee well-being, New Balance is an excellent employer for those looking to make a meaningful impact in the retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Associate - Training Champion
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with New Balance's history, values, and products. This way, when you walk into that interview, you can show your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Role-play different scenarios with friends or family to get comfortable engaging with customers. Remember, it's all about creating a memorable experience for them from the moment they step in.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can provide insider tips and might even put in a good word for you. Plus, it shows your genuine interest in being part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on any new training initiatives or opportunities that pop up, keeping you ahead of the game.
We think you need these skills to ace Retail Associate - Training Champion
Some tips for your application 🫡
Show Your Passion:Let your love for retail and customer service shine through in your application. We want to see how excited you are about joining our New Balance family and being a brand ambassador!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We’re looking for team players who can engage and inspire, so showcase those qualities!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without any fluff.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and get you on the path to becoming a Training Champion.
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, dive deep into New Balance's history, values, and product lines. Understanding their mission as a family-oriented brand will help you connect with the interviewers and show your genuine passion for being a brand ambassador.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you engaged, excited, or educated customers, as this aligns perfectly with the role of a Retail Associate - Training Champion.
✨Emphasise Your Team Player Attitude
Since the role involves coaching peers and fostering a culture of learning, be ready to discuss your experiences working in teams. Highlight how you've motivated others and contributed to a positive team environment.
✨Be Ready to Discuss Training Initiatives
Familiarise yourself with training methods and resources that could be beneficial for the store team. Bring ideas on how to improve training programs and demonstrate your enthusiasm for continuous learning and development.
