At a Glance
- Tasks: Engage customers and support team training to enhance store performance.
- Company: Join the New Balance family, a growing sportswear brand.
- Benefits: Flexible hours, team environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and continuous learning.
- Why this job: Be a brand ambassador and inspire others while working in retail.
- Qualifications: Customer service skills, passion for retail, and a desire to learn.
The predicted salary is between 10 - 12 £ per hour.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. As Training Champion, you will support the development and growth of store teams by driving training initiatives and fostering a culture of learning.
MAJOR ACCOUNTABILITIES:
- To achieve personal KPIs and contribute to overall store performance.
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store.
- Help to ensure the store remains as commercial as possible following company guidelines.
- Adhere to company’s policies and procedures.
- Responsible for maintaining health, safety, and environmental standards in store.
- Perform other duties that are assigned by the management team.
KEY RESPONSIBILITIES AS TRAINING CHAMPION:
- Coach peers through 1:1 sessions and small group training.
- Inspire and motivate the team to engage in continuous learning.
- Validate learning through quizzes and knowledge checks.
- Ensure colleagues complete all required courses.
- Take approved time off the floor for training purposes.
- Identify store training needs and share insights with the Regional Trainer.
- Introduce new ideas and feedback to improve training programs.
- Utilize all approved training resources (Workday Learning, Retail Content Training Library, NB Link, Website, Running Blog, Regional Trainer).
REQUIREMENTS FOR SUCCESS:
- Team Player.
- Demonstrate customer service skills.
- A passion for retail and sales.
- Desire to learn.
- Ability to perform basic maths and general retail operational processes.
- Effective communication skills.
- Flexible work schedule including weekends and holidays.
Retail Associate - Training Champion (30 Hours) Cheshire Oaks employer: New Balance
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family that values growth and development. As a Retail Associate - Training Champion at our Cheshire Oaks location, you will enjoy a vibrant work culture that fosters continuous learning and personal development, alongside competitive benefits and the opportunity to make a real impact in our store. Join us to inspire your colleagues and customers alike while being part of a dynamic team dedicated to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Associate - Training Champion (30 Hours) Cheshire Oaks
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with New Balance's products and values. This way, when you chat with the team during interviews, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage and entertain customers in-store. Role-play scenarios with friends or family to get comfortable with delivering excellent service – it’ll help you shine during any assessments.
✨Tip Number 3
Show your enthusiasm for learning! As a Training Champion, you'll be inspiring others, so share examples of how you've developed your skills in the past. Highlight your willingness to grow and adapt, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the New Balance family and ready to contribute to the team’s success.
We think you need these skills to ace Retail Associate - Training Champion (30 Hours) Cheshire Oaks
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and customer service shine through. We want to see your genuine love for working with customers and how you can be a true brand ambassador for New Balance.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the job description. We’re looking for team players who can engage and inspire others, so don’t hold back on showcasing those qualities!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. We appreciate a well-organised application that makes it easy for us to see why you’d be a great fit for the Training Champion role.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our New Balance family!
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into New Balance's history, values, and products. Being able to discuss their mission and how you can contribute as a Training Champion will show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you engaged with customers and contributed to their satisfaction, as this role is all about creating a positive experience for every visitor.
✨Demonstrate Your Team Spirit
As a Training Champion, you'll be working closely with your team. Be ready to share instances where you've successfully collaborated with others or helped train peers. This will illustrate your ability to inspire and motivate those around you.
✨Be Ready to Discuss Training Initiatives
Think about any training or coaching experiences you've had. Be prepared to talk about how you would approach training your colleagues and what ideas you might bring to improve existing programmes. This shows you're proactive and committed to fostering a culture of learning.
