At a Glance
- Tasks: Engage customers and support team training to enhance store performance.
- Company: Join the New Balance family, a growing sportswear brand.
- Benefits: Flexible hours, team culture, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on continuous learning and development.
- Why this job: Be a brand ambassador and inspire others while developing your skills.
- Qualifications: Customer service skills, passion for retail, and teamwork.
The predicted salary is between 10 - 12 £ per hour.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. As Training Champion, you will support the development and growth of store teams by driving training initiatives and fostering a culture of learning.
Major Accountabilities
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties that are required from the management team
Key Responsibilities as Training Champion
- Coach peers through 1:1 sessions and small group training
- Inspire and motivate the team to engage in continuous learning
- Validate learning through quizzes and knowledge checks
- Ensure colleagues complete all required courses
- Take approved time off the floor for training purposes
- Identify store training needs and share insights with the Regional Trainer
- Introduce new ideas and feedback to improve training programs
- Utilize all approved training resources (Workday Learning, Retail Content Training Library, NB Link, Website, Running Blog, Regional Trainer)
Requirements for Success
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
Retail Associate - Training Champion (24 Hours) - Swindon employer: New Balance
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family that values growth and development. As a Retail Associate - Training Champion in Swindon, you will not only engage with customers but also play a pivotal role in fostering a culture of learning within our team. With a strong emphasis on employee growth opportunities, a supportive work culture, and the chance to be a true brand ambassador, New Balance offers a rewarding environment for those passionate about retail and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Associate - Training Champion (24 Hours) - Swindon
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with New Balance's products, values, and culture. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Role-play different scenarios with friends or family to get comfortable engaging with customers. Remember, delivering total customer satisfaction is key, so showing you can handle various situations will impress the hiring team.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can provide insider tips about the company culture and even refer you for the position, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the New Balance family and ready to contribute to the team.
We think you need these skills to ace Retail Associate - Training Champion (24 Hours) - Swindon
Some tips for your application 🫡
Show Your Passion:Let your love for retail and customer service shine through in your application. We want to see how excited you are about joining our New Balance family and being a brand ambassador!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We’re looking for those who can engage, excite, and educate our customers, so show us how you fit the bill!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’d be a great fit for the Training Champion role.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and get the ball rolling on your journey with New Balance.
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into New Balance's history, values, and products. Understanding their mission as a family-oriented sportswear brand will help you connect with the interviewers and show your genuine passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you engaged with customers, resolved issues, and contributed to a positive shopping experience. This will demonstrate your ability to meet the expectations of a Retail Associate.
✨Emphasise Your Team Spirit
As a Training Champion, you'll need to inspire and motivate your team. Be ready to discuss how you've worked collaboratively in previous roles, coached peers, or contributed to a learning culture. This will show that you're not just a team player but also a potential leader.
✨Prepare Questions About Training Initiatives
Since the role involves driving training initiatives, come prepared with thoughtful questions about their current training programs. This shows your interest in the position and your proactive approach to fostering a culture of learning within the team.
