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For Companies At a Glance
- Tasks: Engage and educate customers while ensuring a smooth store experience.
- Company: Join New Balance, a family-oriented sportswear brand focused on growth and community.
- Benefits: Enjoy competitive pay, bonuses, discounts, and flexible uniforms.
- Why this job: Be part of an exciting team that values passion, development, and customer satisfaction.
- Qualifications: Team player with customer service skills and a passion for retail.
- Other info: Flexible schedule required, including weekends and holidays.
The predicted salary is between 24000 - 36000 £ per year.
New Balance is more than just a sportswear brand - we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
- Open and close the store following the correct company procedures
- Encourage continuous improvement through ongoing feedback
- Achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey - from entering the store to leaving the store.
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company's policies and procedures
- Maintain health, safety, and environmental standards in store
- Perform other duties as required from the management team
REQUIREMENTS FOR SUCCESS:
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Understanding of POS register systems
- Effective communication skills
- Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Retail Associate - Keyholder (38 Hours) - Oxford Street employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Associate - Keyholder (38 Hours) - Oxford Street
✨Tip Number 1
Familiarise yourself with New Balance's brand values and product offerings. Understanding their mission and how they position themselves in the market will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Prepare to discuss your previous retail experiences, especially those that highlight your customer service skills. Think of specific examples where you went above and beyond for a customer, as this aligns with the role's focus on delivering total customer satisfaction.
✨Tip Number 3
Showcase your teamwork abilities by sharing instances where you collaborated effectively with colleagues. Since being a team player is crucial for this role, emphasising your ability to work well with others will make you stand out.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours, including weekends and holidays. Highlighting your willingness to adapt to the store's needs will demonstrate your commitment to the role and the team.
We think you need these skills to ace Retail Associate - Keyholder (38 Hours) - Oxford Street
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with New Balance as a brand. Understand their values, mission, and what makes them unique in the sportswear industry. This knowledge will help you tailor your application to reflect your alignment with their ethos.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've engaged with customers and contributed to their satisfaction, as this is crucial for the Retail Associate role.
Showcase Teamwork and Flexibility: Mention your ability to work as part of a team and your flexibility regarding working hours. New Balance values team players who can adapt to various schedules, including weekends and holidays.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements listed in the job description. Use keywords from the job posting, such as 'passion for retail' and 'effective communication skills', to demonstrate that you are a perfect fit for the position.
How to prepare for a job interview at New Balance
✨Show Your Passion for Retail
Make sure to express your genuine love for retail during the interview. Share specific examples of how you've engaged with customers in the past and what excites you about working in a retail environment.
✨Demonstrate Team Spirit
As a keyholder, being a team player is crucial. Highlight your experiences working in teams and how you contribute to a positive team dynamic. This will show that you can collaborate effectively with colleagues.
✨Prepare for Customer Scenarios
Think of potential customer service scenarios you might face and how you would handle them. Be ready to discuss how you would ensure total customer satisfaction and deliver an exceptional shopping experience.
✨Understand Company Values
Familiarise yourself with New Balance's brand values and mission. During the interview, relate your personal values to those of the company, demonstrating that you are not just looking for a job, but a place where you can grow and contribute.
