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For Companies At a Glance
- Tasks: Engage and excite customers while ensuring a smooth retail experience.
- Company: Join the New Balance family, a growing sportswear brand.
- Benefits: Competitive pay, bonus potential, generous staff discounts, and development opportunities.
- Why this job: Be a brand ambassador and make a real impact in retail.
- Qualifications: Customer service skills, passion for retail, and team player mentality.
- Other info: Flexible work schedule and inclusive environment across Europe.
Retail Associate – Keyholder (38 hours) – Cheshire Oaks
Join to apply for the Retail Associate – Keyholder (38 hours) – Cheshire Oaks role at New Balance
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
Major accountabilities
- Open and close the store following the correct company procedures
- Encourage continuous improvement through ongoing feedback
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
- Help to ensure the store remains commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties as required from the management team
Requirements for success
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Understanding of POS register systems
- Effective communication skills
- Flexible work schedule including weekends and holidays
Additional benefits
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Sporting Goods Manufacturing
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Retail Associate - Keyholder (38 hours) - Cheshire Oaks employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Associate - Keyholder (38 hours) - Cheshire Oaks
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into New Balance's history, values, and products. This way, you can show your passion and knowledge during the chat, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle complaints. Role-playing these situations with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Be prepared to discuss your flexibility! Since the role requires working weekends and holidays, be ready to share your availability and how you can adapt to the store's needs. This shows you're committed and ready to jump in when needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the New Balance family. Let’s get you that Retail Associate position!
We think you need these skills to ace Retail Associate - Keyholder (38 hours) - Cheshire Oaks
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and customer service shine through. We want to see that you genuinely love working with customers and can be a true brand ambassador for New Balance.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We’re looking for team players who can engage and excite our consumers, so showcase any past roles where you've done just that!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly and effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our incredible team!
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, make sure you research New Balance thoroughly. Understand their values, products, and what sets them apart in the sportswear industry. This will not only help you answer questions confidently but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you engaged with customers, resolved issues, or went the extra mile. This is crucial for a Retail Associate role, so be ready to share these stories!
✨Demonstrate Team Spirit
As a keyholder, you'll need to work well with others. Be prepared to discuss how you've collaborated with teammates in previous roles. Highlight any experiences where you contributed to team success or helped improve store performance.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your interest in the position and helps you determine if it’s the right fit for you.
