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- Tasks: Engage and assist customers while achieving personal and store performance goals.
- Company: Join New Balance, a family-oriented sportswear brand focused on growth and community.
- Benefits: Enjoy competitive pay, bonuses, discounts, and flexible uniforms in an inclusive environment.
- Why this job: Be part of a dynamic team that values passion, customer service, and personal development.
- Qualifications: Must be a team player with retail passion, communication skills, and basic maths ability.
- Other info: Flexible work schedule includes weekends and holidays; great for students!
Retail Associate (8 hours) – Cheshire Oaks
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
Major Accountabilities
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties that are required from the management team
Requirements for Success
- Team player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
Additional Benefits
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
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Retail Associate (8 hours) - Cheshire Oaks employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Associate (8 hours) - Cheshire Oaks
✨Tip Number 1
Familiarise yourself with New Balance's brand values and product range. Understanding their mission and the specific products they offer will help you engage with customers more effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, ensuring you can provide exceptional service from the moment a customer enters the store.
✨Tip Number 3
Be ready to discuss your previous retail experiences and how they relate to the role. Highlight any achievements or KPIs you've met in past positions to showcase your ability to contribute to the store's performance.
✨Tip Number 4
Show your flexibility and willingness to work varied hours, including weekends and holidays. Emphasising your availability will make you a more attractive candidate for the team, as retail often requires adaptability.
We think you need these skills to ace Retail Associate (8 hours) - Cheshire Oaks
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with New Balance as a brand. Understand their values, mission, and the type of customer experience they aim to provide. This knowledge will help you tailor your application to reflect your alignment with their goals.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous retail or customer service experience. Use specific examples that demonstrate your ability to engage with customers and achieve sales targets, as these are key aspects of the role.
Show Your Passion: Express your genuine love for retail and working with customers in your application. Share personal anecdotes or experiences that showcase your enthusiasm for the industry and how it aligns with New Balance's brand ethos.
Tailor Your Application: Customise your CV and cover letter for the Retail Associate position. Use keywords from the job description, such as 'team player', 'customer satisfaction', and 'flexible work schedule', to demonstrate that you meet their requirements.
How to prepare for a job interview at New Balance
✨Show Your Passion for Retail
Make sure to express your genuine love for retail during the interview. Share specific examples of how you've engaged with customers in the past and what excites you about working in a retail environment.
✨Demonstrate Customer Service Skills
Prepare to discuss your approach to customer service. Think of scenarios where you went above and beyond for a customer, as this will highlight your ability to deliver total customer satisfaction, which is crucial for the role.
✨Be Ready to Discuss Teamwork
Since being a team player is essential, come prepared with examples of how you've successfully worked in a team setting. This could include times when you collaborated with colleagues to achieve a common goal or supported each other during busy periods.
✨Understand the Brand
Research New Balance and understand its values and mission. Be ready to discuss how you can embody these values as a brand ambassador and contribute to the store's performance while adhering to company guidelines.