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For Companies At a Glance
- Tasks: Engage and excite customers while delivering top-notch service in a vibrant retail environment.
- Company: Join the New Balance family, a growing sportswear brand with a passion for teamwork.
- Benefits: Competitive pay, bonus potential, generous staff discounts, and great development opportunities.
- Why this job: Be a brand ambassador and make a real impact in a fun, inclusive atmosphere.
- Qualifications: Customer service skills, team player mentality, and a passion for retail.
- Other info: Flexible work schedule and opportunities to get involved in exciting projects across Europe.
The predicted salary is between 24000 - 36000 £ per year.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
Major Accountabilities
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties that are required from the management team
Requirements for Success
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
Additional Benefits
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Seniority Level Entry level
Employment Type Full-time
Job Function Sales and Business Development
Industries Sporting Goods Manufacturing
Retail Associate (38 hours) - Oxford Street employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Associate (38 hours) - Oxford Street
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into New Balance's history, values, and products. This way, you can show your passion and knowledge during the chat, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers. Role-play with a friend or family member to get comfortable with handling different situations, so you can shine in your interview.
✨Tip Number 3
Be ready to share your experiences! Whether it’s a time you went above and beyond for a customer or how you worked as part of a team, have a few stories up your sleeve that highlight your skills and passion for retail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the New Balance family. Let’s get you on board!
We think you need these skills to ace Retail Associate (38 hours) - Oxford Street
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for retail and customer service shine through. We want to see your enthusiasm for being a brand ambassador and how you can engage with our customers right from the start.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the Retail Associate role. We’re looking for team players who can contribute to our store's success, so showcase any past achievements in sales or customer service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot. This helps us get a quick understanding of what you bring to the table.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our incredible team at New Balance.
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, make sure you research New Balance thoroughly. Understand their values, products, and what sets them apart in the sportswear industry. This will not only show your passion for the brand but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you engaged with customers, resolved issues, or went the extra mile. This is crucial for a Retail Associate role, so be ready to share these stories!
✨Demonstrate Team Spirit
As a Retail Associate, being a team player is key. Be prepared to discuss how you've worked collaboratively in previous roles. Highlight any experiences where you supported your colleagues or contributed to a positive team environment.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview to assess your customer interaction skills. Practice common retail scenarios, like handling a difficult customer or upselling a product. This will help you feel more confident and showcase your ability to engage and educate customers.
