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- Tasks: Engage and assist customers while achieving personal and store performance goals.
- Company: Join New Balance, a family-oriented sportswear brand focused on growth and community.
- Benefits: Enjoy competitive pay, bonuses, staff discounts, and flexible uniforms.
- Why this job: Be part of an exciting team that values passion, customer service, and personal development.
- Qualifications: Must be a team player with Mandarin skills, retail passion, and effective communication.
- Other info: Flexible work schedule including weekends and holidays; great opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
Retail Associate (38 hours – Mandarin Speaking) – Bicester Village
Join to apply for the Retail Associate (38 hours – Mandarin Speaking) – Bicester Village role at New Balance
Retail Associate (38 hours – Mandarin Speaking) – Bicester Village
1 day ago Be among the first 25 applicants
Join to apply for the Retail Associate (38 hours – Mandarin Speaking) – Bicester Village role at New Balance
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties that are required from the management team
REQUIREMENTS FOR SUCCESS:
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Proven Mandarin language skills
- Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Sporting Goods Manufacturing
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Retail Associate (38 hours - Mandarin Speaking) - Bicester Village employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Associate (38 hours - Mandarin Speaking) - Bicester Village
✨Tip Number 1
Familiarise yourself with New Balance's brand values and product range. Being able to discuss their latest collections or sustainability initiatives in your conversation can show your genuine interest and passion for the brand.
✨Tip Number 2
Practice your Mandarin language skills, especially in a retail context. Being able to engage with customers in Mandarin will set you apart, so consider role-playing customer interactions to boost your confidence.
✨Tip Number 3
Demonstrate your customer service skills during the interview by sharing specific examples of how you've successfully handled customer queries or complaints in the past. This will highlight your ability to deliver total customer satisfaction.
✨Tip Number 4
Be prepared to discuss your flexibility regarding work hours, including weekends and holidays. Showing that you're willing to adapt your schedule can make you a more attractive candidate for this full-time position.
We think you need these skills to ace Retail Associate (38 hours - Mandarin Speaking) - Bicester Village
Some tips for your application 🫡
Highlight Your Language Skills: Since the role requires Mandarin speaking, make sure to emphasise your language proficiency in your CV and cover letter. Mention any relevant experiences where you used Mandarin in a customer service context.
Showcase Customer Service Experience: Detail your previous roles in retail or customer service. Use specific examples to demonstrate how you engaged with customers and contributed to their satisfaction, aligning with New Balance's focus on delivering total customer satisfaction.
Express Your Passion for Retail: In your application, convey your enthusiasm for retail and sales. Share why you love working in this industry and how you can be a brand ambassador for New Balance, reflecting their values and culture.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to match the job description. Use keywords from the job posting, such as 'team player', 'effective communication skills', and 'flexible work schedule', to show that you are a perfect fit for the role.
How to prepare for a job interview at New Balance
✨Show Your Passion for Retail
Make sure to express your genuine love for retail during the interview. Share experiences where you went above and beyond for customers, as this aligns with the company's desire for brand ambassadors.
✨Demonstrate Your Mandarin Skills
Since this role requires Mandarin speaking, be prepared to showcase your language skills. You might be asked to conduct part of the interview in Mandarin, so practice common retail phrases and customer interactions.
✨Understand the Customer Journey
Familiarise yourself with the end-to-end customer journey in a retail environment. Be ready to discuss how you would ensure total customer satisfaction from the moment they enter the store until they leave.
✨Be a Team Player
Highlight your ability to work well in a team. Share examples of how you've collaborated with colleagues in the past to achieve common goals, as teamwork is essential in a retail setting.