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For Companies At a Glance
- Tasks: Engage and excite customers while delivering top-notch service in a vibrant retail environment.
- Company: Join the New Balance family, a growing sportswear brand with a passion for teamwork.
- Benefits: Competitive pay, bonus potential, generous staff discounts, and great development opportunities.
- Why this job: Be a brand ambassador and make a real impact on customer experiences every day.
- Qualifications: Customer service skills, team player mentality, and a passion for retail.
- Other info: Flexible work schedule and inclusive environment across all European locations.
The predicted salary is between 13 - 16 £ per hour.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
Major Accountabilities
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties that are required from the management team
Requirements for Success
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
Additional Benefits
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Retail Associate (38 hours) - London O2 employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Associate (38 hours) - London O2
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into New Balance's history, values, and products. This way, you can show your passion and knowledge during the chat, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can engage and excite customers. Role-play with a friend or family member to get comfortable with delivering excellent service – it’ll pay off when you’re on the shop floor.
✨Tip Number 3
Be ready to showcase your teamwork abilities! Retail is all about collaboration, so prepare examples of how you've worked well in a team before. This will help demonstrate that you’re the perfect fit for our growing family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our incredible team at New Balance.
We think you need these skills to ace Retail Associate (38 hours) - London O2
Some tips for your application 🫡
Show Your Passion: Let your love for retail and customer service shine through in your application. We want to see how excited you are about joining our team and being a brand ambassador for New Balance!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We’re looking for team players with great communication skills, so don’t be shy about showcasing those!
Craft a Personal Cover Letter: Use your cover letter to tell us why you want to work with us specifically. Share any personal experiences that relate to our values and how you can contribute to our store's success.
Apply Through Our Website: For the best chance of joining our incredible team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board!
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, make sure you research New Balance thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions confidently but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond to satisfy a customer. This is crucial for a Retail Associate role, so be ready to share these stories!
✨Demonstrate Team Spirit
Since being a team player is essential, think of instances where you collaborated effectively with others. Highlight how you contributed to a positive team environment and achieved common goals. This will resonate well with the interviewers.
✨Be Ready for Role-Playing Scenarios
Expect some role-playing during the interview to assess your customer interaction skills. Practice handling different customer scenarios, such as dealing with complaints or upselling products. This will help you feel more comfortable and showcase your ability to engage and educate customers.
