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- Tasks: Engage and excite customers while delivering top-notch service in a vibrant retail environment.
- Company: Join the New Balance family, a growing sportswear brand with a passion for teamwork.
- Benefits: Competitive pay, bonus potential, generous staff discounts, and great development opportunities.
- Other info: Flexible work schedule and inclusive environment across all European locations.
- Why this job: Be a brand ambassador and make a real impact on customer experiences every day.
- Qualifications: Team player with strong customer service skills and a passion for retail.
The predicted salary is between 13 - 16 £ per hour.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties that are required from the management team
REQUIREMENTS FOR SUCCESS:
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Retail Associate (38 hours) - Bicester Village employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Associate (38 hours) - Bicester Village
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into New Balance's history, values, and products. This way, you can show your passion and knowledge during the chat, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can engage and excite customers. Role-play with a friend or family member to get comfortable with delivering that top-notch service we all love.
✨Tip Number 3
Be ready to showcase your teamwork abilities! Retail is all about collaboration, so come prepared with examples of how you've worked well in a team before. This will show that you're not just a lone wolf but someone who can contribute to the store's success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our incredible team at New Balance!
We think you need these skills to ace Retail Associate (38 hours) - Bicester Village
Some tips for your application 🫡
Show Your Passion: Let your love for retail and customer service shine through in your application. We want to see how excited you are about joining our team and engaging with customers!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We’re looking for team players who can contribute to our store's success, so showcase your achievements!
Craft a Personal Cover Letter: Use your cover letter to tell us why you want to work with New Balance specifically. Share your story and how you can be a brand ambassador – we love hearing personal connections!
Apply Through Our Website: For the best chance of joining our incredible team, make sure to apply directly through our website. It’s the easiest way for us to find your application and get to know you better!
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, make sure you research New Balance thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions confidently but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you engaged with customers, resolved issues, or went the extra mile. This is crucial as the role heavily focuses on delivering total customer satisfaction.
✨Demonstrate Team Spirit
As a Retail Associate, being a team player is essential. Be ready to discuss how you've collaborated with others in previous roles. Highlight any experiences where you contributed to a positive team environment or helped achieve team goals.
✨Be Ready for Role-Playing Scenarios
Expect some role-playing during the interview to assess your customer interaction skills. Practice common retail scenarios, like handling a difficult customer or upselling a product. This will help you feel more comfortable and showcase your ability to engage and educate customers effectively.