At a Glance
- Tasks: Engage and excite customers while delivering top-notch service in a vibrant retail environment.
- Company: Join the New Balance family, a growing sportswear brand with a passion for teamwork.
- Benefits: Competitive pay, bonus potential, generous staff discounts, and great development opportunities.
- Other info: Flexible work schedule and a supportive environment that values diversity.
- Why this job: Be a brand ambassador and make a real impact in a fun, inclusive workplace.
- Qualifications: Team player with customer service skills and a passion for retail.
MAJOR ACCOUNTABILITIES:
To achieve personal KPIs and contribute to overall store performance
Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
Help to ensure the store remains as commercial as possible following company guidelines
Adhere to company’s policies and procedures
Responsible for maintaining health, safety, and environmental standards in store
Perform other duties that are from the management team
REQUIREMENTS FOR SUCCESS:
Team Player
Demonstrate customer service skills
A passion for retail and sales
Desire to learn
Ability to perform basic maths and general retail operational processes
Effective communication skills
Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
Competitive compensation
Potential to earn more through our Retail Bonus Scheme
Great development opportunities
Inclusive working environments across all our European locations
Generous staff discount
Project involvement across our European region
Flexible uniform package
Retail Associate (38 hours) - Bicester Village employer: New Balance
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family that values passion and teamwork. As a Stockroom Coordinator at our Gunwharf Quays location, you will enjoy competitive compensation, a generous staff discount, and exceptional development opportunities within an inclusive work environment. Join us to be part of a growing brand where your contributions truly matter and where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Associate (38 hours) - Bicester Village
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into New Balance's history, values, and products. This way, you can show your passion and knowledge during the conversation, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers and how you'd handle them. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Be flexible and open-minded! Retail can be unpredictable, so showing that you're adaptable and willing to work weekends or holidays will make you a more attractive candidate. Plus, it shows you're committed to being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about New Balance, making it easier for us to connect with you.
We think you need these skills to ace Retail Associate (38 hours) - Bicester Village
Some tips for your application 🫡
Show Your Passion:Let your love for retail and customer service shine through in your application. We want to see how excited you are about joining our team and being a brand ambassador for New Balance!
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We’re looking for team players with great communication skills, so don’t be shy about showcasing those!
Craft a Personal Cover Letter:Use your cover letter to tell us why you want to work with us at New Balance. Share your story and how you can contribute to our mission of delivering total customer satisfaction.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, make sure you research New Balance thoroughly. Understand their values, products, and what sets them apart in the sportswear industry. This will not only show your passion for the brand but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you engaged with customers, resolved issues, or went the extra mile. This is crucial for a Retail Associate role, so be ready to share these stories!
✨Demonstrate Team Spirit
Since being a team player is key for this position, think of instances where you collaborated successfully with others. Highlight your ability to work well in a team environment and how you contribute to achieving common goals.
✨Be Ready for Role-Play Scenarios
Interviews for retail positions often include role-play scenarios to assess your customer interaction skills. Practice responding to different customer situations, such as handling complaints or upselling products, to show that you can handle real-life challenges.
