At a Glance
- Tasks: Engage and excite customers while delivering top-notch service in a vibrant retail environment.
- Company: Join the New Balance family, a growing sportswear brand with a passion for teamwork.
- Benefits: Competitive pay, bonus potential, generous staff discounts, and great development opportunities.
- Other info: Flexible work schedule and inclusive environment across all European locations.
- Why this job: Be a brand ambassador and make a real impact on customer experiences every day.
- Qualifications: Team player with a passion for retail and strong customer service skills.
The predicted salary is between 10 - 12 £ per hour.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties that are assigned from the management team
REQUIREMENTS FOR SUCCESS:
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Retail Associate (30 hours) - Trafford Centre employer: New Balance
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family that values growth and development. As a Retail Associate at our Trafford Centre location, you will enjoy a competitive compensation package, the potential to earn through our Retail Bonus Scheme, and generous staff discounts, all within an inclusive work environment that fosters personal and professional growth. Join us to be part of a dynamic team where your passion for retail and customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Associate (30 hours) - Trafford Centre
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with New Balance's products and values. This way, when you walk into that interview, you can show your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage and excite customers in-store. Role-play scenarios with friends or family to get comfortable with delivering top-notch service that aligns with New Balance's ethos.
✨Tip Number 3
Be ready to showcase your teamwork abilities! Retail is all about collaboration, so come prepared with examples of how you've worked well in a team before. This will show that you're not just a lone wolf but someone who can contribute to the overall store performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the New Balance family and ready to embark on this exciting journey with us.
We think you need these skills to ace Retail Associate (30 hours) - Trafford Centre
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and customer service shine through. We want to see that you genuinely love working with customers and can be a true brand ambassador for New Balance.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. Mention specific examples of how you've engaged and excited customers in previous roles – we love seeing that!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our incredible team!
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, make sure you research New Balance thoroughly. Understand their values, products, and what sets them apart in the sportswear market. This will not only show your passion for the brand but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to satisfy a customer. This is crucial as the role requires engaging and educating customers right from the moment they enter the store.
✨Demonstrate Team Spirit
Since being a team player is essential for this role, be ready to discuss how you've collaborated with others in previous jobs. Share specific instances where teamwork led to success, and express your enthusiasm for working in a collaborative environment.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview to demonstrate your sales skills. Practice how you would approach a customer, handle objections, and close a sale. This will help you feel more confident and show the interviewers that you can perform under pressure.
