At a Glance
- Tasks: Engage and excite customers while delivering top-notch service in a vibrant retail environment.
- Company: Join the New Balance family, a growing sportswear brand with a collaborative spirit.
- Benefits: Competitive pay, bonus potential, generous staff discounts, and great development opportunities.
- Other info: Flexible hours, including weekends, with a chance to grow your career across Europe.
- Why this job: Be a brand ambassador and make a real impact in a fun, inclusive team.
- Qualifications: Customer service skills, passion for retail, and a team player attitude.
The predicted salary is between 10 - 12 £ per hour.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties required from the management team
REQUIREMENTS FOR SUCCESS
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Retail Associate (24 hours) - Cheshire Oaks employer: New Balance
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family that values passion and teamwork. As a Stockroom Coordinator at our Gunwharf Quays location, you will enjoy competitive compensation, a generous staff discount, and exceptional development opportunities within an inclusive work environment. Join us to be part of a growing brand where your contributions truly matter and where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Associate (24 hours) - Cheshire Oaks
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into New Balance's history, values, and products. This way, you can show your passion and knowledge during the conversation, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can engage and excite customers. Role-playing with a friend can help you feel more confident in delivering that top-notch service that New Balance is looking for.
✨Tip Number 3
Be ready to discuss your flexibility! Since the role requires working weekends and holidays, be prepared to share your availability. Showing that you're adaptable will make you a more attractive candidate for the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the New Balance family. Don’t miss out on this incredible opportunity!
We think you need these skills to ace Retail Associate (24 hours) - Cheshire Oaks
Some tips for your application 🫡
Show Your Passion:Let your love for retail and customer service shine through in your application. We want to see how excited you are about joining our team and engaging with customers!
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We’re looking for team players who can deliver great customer satisfaction, so don’t hold back on showcasing your strengths!
Craft a Personal Cover Letter:Use your cover letter to tell us why you want to work with New Balance specifically. Share any personal experiences that connect you to our brand and how you can contribute to our journey as a growing family.
Apply Through Our Website:For the best chance of joining our incredible team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you started on this exciting journey!
How to prepare for a job interview at New Balance
✨Know the Brand
Before your interview, take some time to research New Balance. Understand their values, mission, and what sets them apart in the sportswear industry. This will not only help you answer questions more effectively but also show your genuine interest in becoming a part of their family.
✨Showcase Your Customer Service Skills
Since the role is all about engaging with customers, be prepared to share specific examples of how you've provided excellent customer service in the past. Think of situations where you went above and beyond to ensure customer satisfaction – this will demonstrate your passion for retail and your ability to connect with consumers.
✨Demonstrate Team Spirit
New Balance is looking for team players, so be ready to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or improved store performance together. This will highlight your ability to contribute positively to the team dynamic.
✨Prepare for Practical Scenarios
Expect to face some practical scenarios during your interview, such as handling a difficult customer or managing stock levels. Practise your responses to these situations, focusing on how you would maintain high standards of customer service while adhering to company policies. This will show that you're ready to handle the day-to-day challenges of the role.
