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- Tasks: Engage and assist customers while maintaining store standards and achieving sales goals.
- Company: Join New Balance, a family-oriented sportswear brand committed to growth and community.
- Benefits: Enjoy competitive pay, bonuses, staff discounts, and flexible uniforms.
- Why this job: Be part of an exciting team that values passion, customer service, and personal development.
- Qualifications: Must be a team player with excellent communication skills and a love for retail.
- Other info: Flexible hours including weekends; opportunities for project involvement across Europe.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate, and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador, as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
- Achieve personal KPIs and contribute to overall store performance.
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store.
- Help to ensure the store remains as commercial as possible following company guidelines.
- Adhere to company policies and procedures.
- Maintain health, safety, and environmental standards in the store.
- Perform other duties as required by the management team.
- This role also includes stockroom responsibilities.
REQUIREMENTS FOR SUCCESS:
- Team player.
- Demonstrate excellent customer service skills.
- A passion for retail and sales.
- Desire to learn.
- Ability to perform basic maths and general retail operational processes.
- Effective communication skills.
- Flexible work schedule including weekends and holidays.
ADDITIONAL BENEFITS:
- Competitive compensation.
- Potential to earn more through our Retail Bonus Scheme.
- Great development opportunities.
- Inclusive working environments across all our European locations.
- Generous staff discount.
- Project involvement across our European region.
- Flexible uniform package.
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Retail Associate (24 hours) - Castleford employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Associate (24 hours) - Castleford
✨Tip Number 1
Show your passion for the brand during any interactions. Research New Balance's history, values, and products so you can speak confidently about what makes them unique. This will demonstrate your genuine interest in becoming a brand ambassador.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the role's focus on delivering total customer satisfaction.
✨Tip Number 3
Be ready to showcase your teamwork skills. Retail is all about collaboration, so think of instances where you've successfully worked with others to achieve a common goal, especially in a fast-paced environment.
✨Tip Number 4
Demonstrate your flexibility and willingness to learn. Be prepared to discuss how you adapt to changing situations and your eagerness to take on new responsibilities, which is crucial for a role that includes stockroom duties and varied tasks.
We think you need these skills to ace Retail Associate (24 hours) - Castleford
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with New Balance as a brand. Highlight your passion for sportswear and how it aligns with their values in your application.
Tailor Your CV: Make sure your CV reflects your customer service experience and any relevant retail skills. Emphasise your ability to engage and educate customers, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and your understanding of the retail environment. Mention specific examples of how you've delivered excellent customer service in the past.
Highlight Teamwork Skills: Since being a team player is essential for this role, include examples in your application that demonstrate your ability to work well within a team and contribute to store performance.
How to prepare for a job interview at New Balance
✨Show Your Passion for Retail
Make sure to express your genuine love for retail during the interview. Share specific examples of how you've engaged with customers in the past and what excites you about working in a retail environment.
✨Demonstrate Customer Service Skills
Prepare to discuss your approach to customer service. Think of scenarios where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the role's major accountabilities.
✨Be a Team Player
Highlight your ability to work well within a team. Share experiences where collaboration led to success, as New Balance values associates who can contribute positively to the store's performance.
✨Understand the Brand
Research New Balance and its values before the interview. Being knowledgeable about the brand will help you articulate why you want to be a part of their family and how you can embody their mission as a brand ambassador.
