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- Tasks: Engage and excite customers while delivering top-notch service in a vibrant retail environment.
- Company: Join the New Balance family, a growing sportswear brand with a collaborative spirit.
- Benefits: Competitive pay, retail bonus scheme, generous staff discount, and great development opportunities.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Passion for retail, strong customer service skills, and a team player attitude.
- Other info: Flexible work schedule and inclusive environment across all European locations.
Retail Associate (24 hours, / 3 Months FTC) – Oxford Street
Join to apply for the Retail Associate (24 hours, / 3 Months FTC) – Oxford Street role at New Balance
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
Major Accountabilities
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties required from the management team
Requirements for Success
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
Additional Benefits
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
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Retail Associate (24 hours, / 3 Months FTC) - Oxford Street employer: New Balance
Contact Detail:
New Balance Recruiting Team
We think you need these skills to ace Retail Associate (24 hours, / 3 Months FTC) - Oxford Street
Some tips for your application 🫡
Show Your Passion: Let your love for retail and customer service shine through in your application. We want to see how excited you are about joining our team and engaging with customers!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Retail Associate role. We’re looking for team players who can deliver great customer satisfaction, so don’t hold back on showcasing your strengths!
Craft a Personal Cover Letter: Use your cover letter to tell us why you want to work at New Balance specifically. Share any personal experiences that connect you to our brand and how you can contribute to our journey as a growing family.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, make sure you research New Balance thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions confidently but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about how you engaged with customers, resolved issues, or went the extra mile. This is crucial for a Retail Associate role, so be ready to share these stories!
✨Demonstrate Team Spirit
As a Retail Associate, being a team player is key. Be prepared to discuss how you've collaborated with others in previous roles. Highlight any experiences where you contributed to team goals or supported your colleagues, as this will resonate well with the interviewers.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview to assess your customer interaction skills. Practice common retail scenarios, like handling a difficult customer or upselling a product. This will help you feel more comfortable and showcase your ability to engage and educate customers effectively.