At a Glance
- Tasks: Engage and excite customers while delivering top-notch service in a vibrant retail environment.
- Company: Join the New Balance family, a growing sportswear brand with a passion for teamwork.
- Benefits: Competitive pay, retail bonus scheme, generous staff discount, and great development opportunities.
- Other info: Flexible work schedule and inclusive environment across all European locations.
- Why this job: Be a brand ambassador and make a real impact on customer experiences every day.
- Qualifications: Team player with customer service skills and a passion for retail.
The predicted salary is between 12 - 13 £ per hour.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties that are assigned from the management team
REQUIREMENTS FOR SUCCESS:
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Retail Associate (16 hours) - Oxford Street employer: New Balance
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family that values growth and development. As a Retail Associate on Oxford Street, you will enjoy a competitive compensation package, the potential to earn through our Retail Bonus Scheme, and generous staff discounts, all within an inclusive work environment that fosters personal and professional growth. Join us to be part of a dynamic team where your passion for retail and customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Associate (16 hours) - Oxford Street
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into New Balance's history, values, and products. This way, you can show your passion and knowledge during the chat, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can engage and excite customers. Role-play with a friend or family member to get comfortable with delivering that top-notch service we all love.
✨Tip Number 3
Be ready to showcase your teamwork abilities! Retail is all about collaboration, so come prepared with examples of how you've worked well in a team before. This will help us see how you can contribute to our store's success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our incredible team at New Balance!
We think you need these skills to ace Retail Associate (16 hours) - Oxford Street
Some tips for your application 🫡
Show Your Passion:Let your love for retail and customer service shine through in your application. We want to see how excited you are about joining our team and being a brand ambassador for New Balance!
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We’re looking for team players with great communication skills, so don’t be shy about showcasing those!
Craft a Personal Cover Letter:Use your cover letter to tell us why you want to work with us specifically. Share any personal experiences that relate to our values and how you can contribute to our store's success.
Apply Through Our Website:For the best chance of joining our incredible team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board!
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, make sure you research New Balance thoroughly. Understand their values, products, and what sets them apart in the sportswear market. This will not only help you answer questions confidently but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you engaged with customers, resolved issues, or went above and beyond to ensure satisfaction. This is key for a Retail Associate role!
✨Demonstrate Team Spirit
Since being a team player is crucial, be ready to discuss how you've collaborated with others in previous roles. Share specific instances where teamwork led to success, and express your enthusiasm for contributing to a positive store environment.
✨Be Ready for Role-Play Scenarios
Interviews for retail positions often include role-play scenarios to assess your customer interaction skills. Practice responding to common customer queries or complaints. This will help you feel more comfortable and showcase your ability to engage and educate customers effectively.
