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For Companies At a Glance
- Tasks: Engage and excite customers while delivering top-notch service in a vibrant retail environment.
- Company: Join the New Balance family, a growing sportswear brand with a passion for teamwork.
- Benefits: Competitive pay, bonus potential, generous staff discounts, and great development opportunities.
- Why this job: Be a brand ambassador and make a real impact on customer experiences every day.
- Qualifications: Team player with a passion for retail, strong communication skills, and a desire to learn.
- Other info: Flexible work schedule and inclusive environments across all European locations.
The predicted salary is between 18000 - 30000 £ per year.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team
MAJOR ACCOUNTABILITIES:
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company\’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties are required from the management team
REQUIREMENTS FOR SUCCESS:
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Retail Associate employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Associate
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with New Balance's products and values. This way, when you walk into that interview, you can show your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to simulate real-life scenarios. This will help you feel more confident in engaging and entertaining customers, which is key for a Retail Associate.
✨Tip Number 3
Be ready to share your personal KPIs! Think about how you've contributed to team success in past roles. Highlighting your achievements shows that you're results-driven and ready to help the store perform at its best.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our incredible team at New Balance. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Associate
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for retail and customer service right from the start. Share experiences that highlight your love for engaging with customers and how you can be a true brand ambassador for New Balance.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the job description. We want to know how your skills align with our needs, so don’t hesitate to mention your experience in achieving KPIs and delivering excellent customer satisfaction.
Be Authentic: We value genuine personalities! When writing your application, let your true self shine through. Share stories that showcase your teamwork and communication skills, as these are key to thriving in our family-like environment.
Apply Through Our Website: For the best chance of joining our incredible team, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on board for an exciting journey with New Balance!
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, make sure you research New Balance thoroughly. Understand their values, products, and what sets them apart in the sportswear market. This will not only show your passion for the brand but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you engaged with customers, resolved issues, or went the extra mile. This is crucial as the role requires delivering total customer satisfaction.
✨Demonstrate Team Spirit
Since being a team player is essential for this role, be ready to discuss how you've collaborated with others in previous jobs. Share specific instances where teamwork led to success, highlighting your ability to contribute positively to a group dynamic.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview to demonstrate your sales skills. Practice how you would approach a customer, educate them about products, and handle objections. This will help you stand out as a proactive candidate who can entertain and excite consumers.