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For Companies At a Glance
- Tasks: Engage and assist customers while achieving personal and store performance goals.
- Company: Join New Balance, a family-oriented sportswear brand committed to growth and teamwork.
- Benefits: Enjoy competitive pay, bonuses, staff discounts, and flexible uniforms.
- Why this job: Be part of an exciting team that values customer satisfaction and personal development.
- Qualifications: Must be a team player with customer service skills and a passion for retail.
- Other info: Flexible work schedule includes weekends and holidays; great opportunities for growth.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate, and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador, as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
- Achieve personal KPIs and contribute to overall store performance.
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store.
- Help to ensure the store remains as commercial as possible following company guidelines.
- Adhere to company policies and procedures.
- Responsible for maintaining health, safety, and environmental standards in store.
- Perform other duties as required by the management team.
REQUIREMENTS FOR SUCCESS:
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Retail Associate (12 hours, 3 months fixed term) - Castleford employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Associate (12 hours, 3 months fixed term) - Castleford
✨Tip Number 1
Familiarise yourself with New Balance's brand values and product range. Understanding their mission and the specific products they offer will help you engage with customers more effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, ensuring you can provide exceptional service from the moment a customer walks in.
✨Tip Number 3
Be ready to discuss your flexibility in working hours during the interview. Highlighting your willingness to work weekends and holidays shows your commitment and adaptability, which are key traits for a retail associate.
✨Tip Number 4
Showcase your teamwork abilities by sharing examples of past experiences where you successfully collaborated with others. Retail is all about working as a team, and demonstrating this skill can set you apart from other candidates.
We think you need these skills to ace Retail Associate (12 hours, 3 months fixed term) - Castleford
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with New Balance as a brand. Highlight your passion for sportswear and how it aligns with their values in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in retail and customer service. Emphasise any achievements related to sales or customer satisfaction that demonstrate your ability to meet KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have engaged customers in previous roles and your desire to be a brand ambassador.
Highlight Teamwork Skills: Since being a team player is crucial for this position, include examples in your application that demonstrate your ability to work well in a team and contribute to a positive store environment.
How to prepare for a job interview at New Balance
✨Show Your Passion for Retail
Make sure to express your genuine love for retail during the interview. Share specific examples of how you've engaged with customers in the past and what excites you about working in a retail environment.
✨Demonstrate Customer Service Skills
Prepare to discuss your approach to customer service. Think of scenarios where you went above and beyond for a customer, as this will showcase your ability to deliver total customer satisfaction, which is crucial for this role.
✨Be a Team Player
Highlight your experience working in teams. Discuss how you contribute to team goals and support your colleagues, as being a team player is essential for success in a retail setting.
✨Understand the Brand
Research New Balance and understand its values and mission. Be ready to explain why you want to be a brand ambassador and how you can embody the brand's ethos while engaging with customers.
