At a Glance
- Tasks: Lead a dynamic retail team and create an engaging shopping experience for customers.
- Company: Join the New Balance family, a growing sportswear brand with a vibrant culture.
- Benefits: Competitive pay, retail bonus scheme, generous staff discount, and flexible uniform options.
- Other info: Great development opportunities and inclusive working environments across Europe.
- Why this job: Be a brand ambassador and make a real impact in a fun retail environment.
- Qualifications: Team player with customer service skills and a passion for retail.
The predicted salary is between 22000 - 26000 £ per year.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and motivating a team.
Responsibilities
- Open and close the store following the correct company procedures
- Encourage continuous improvement through ongoing feedback
- Support the Store Management team on overall store and back of house standards
- Assist in training and coaching Associates
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
- Help to ensure the store remains commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties as required from the management team
Requirements for success
- Team Player
- Previous retail experience desirable or proven experience in a team environment
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Understanding of POS register systems
- Effective communication skills
- Flexible work schedule including weekends and holidays
Additional benefits
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Retail Supervisor (38 hours) - Gunwharf Quays in Portsmouth employer: New Balance
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family that values growth and development. As a Retail Supervisor at our Gunwharf Quays location, you will enjoy a competitive salary, a Retail Bonus Scheme, and generous staff discounts, all while working in an inclusive environment that fosters personal and professional growth. Join us to be part of a team that is passionate about delivering exceptional customer experiences and motivating others to excel.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor (38 hours) - Gunwharf Quays in Portsmouth
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into New Balance's history, values, and products. This way, you can show your passion and understanding of what makes them tick, which will definitely impress the hiring team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your ability to deliver total customer satisfaction.
✨Tip Number 3
Show off your teamwork spirit! Retail is all about collaboration, so be prepared to discuss how you've worked with others in the past. Highlight any experiences where you motivated a team or contributed to a positive work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the New Balance family. Let’s get you that job!
We think you need these skills to ace Retail Supervisor (38 hours) - Gunwharf Quays in Portsmouth
Some tips for your application 🫡
Show Your Passion:Let your love for retail and customer service shine through in your application. We want to see how excited you are about joining our team and being a brand ambassador for New Balance!
Tailor Your CV:Make sure your CV highlights relevant experience, especially in retail or team environments. We’re looking for those who can engage and motivate others, so don’t forget to mention any leadership roles or training you've done.
Craft a Personal Cover Letter:Use your cover letter to tell us why you want to work with us at New Balance. Share specific examples of how you've delivered great customer service or contributed to a team’s success in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our family!
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, make sure you understand New Balance's values and mission. Familiarise yourself with their products and recent campaigns. This will not only show your passion for the brand but also help you connect your personal experiences to their ethos during the conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond to satisfy a customer or resolved a difficult situation. This will demonstrate your ability to engage and entertain customers, which is crucial for the Retail Supervisor role.
✨Highlight Teamwork and Leadership
As a Retail Supervisor, you'll need to motivate and support your team. Be ready to discuss your previous experiences in a team environment, focusing on how you contributed to team success and helped others grow. Share specific instances where you took the lead or provided coaching to colleagues.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the store's culture, team dynamics, and growth opportunities within New Balance. This shows your genuine interest in the role and helps you assess if it's the right fit for you as well.
