At a Glance
- Tasks: Engage customers, boost sales, and support the Store Manager in daily operations.
- Company: Join the New Balance family, a growing sportswear brand with a collaborative spirit.
- Benefits: Competitive pay, retail bonus scheme, generous staff discount, and great development opportunities.
- Other info: Flexible work schedule and inclusive culture across all European locations.
- Why this job: Be a brand ambassador and make a real impact in a dynamic retail environment.
- Qualifications: Experience in retail, strong leadership skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day‑to‑day operations of the store. Apply now for the chance to join an incredible team!
Major Accountabilities
- Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency.
- Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results.
- Understanding customer expectations and training your team to always reach or exceed their expectations.
- Guides and provides training to all team members in relation to products, NB technologies and seasonal products.
- Assists in co‑ordinating rota and scheduling.
- Minimises losses implementing, monitoring, and tracking all procedures of loss prevention.
- Supports the recruitment, induction, training, and development of the store team.
- Key holder for the store and an active member on the shop floor and back of house carrying out retail duties – sales, customer service, stock control.
- Dealing with enquiries and an escalation route for customer complaints.
- Understanding and supporting store operations, policies and procedures via the retail game changer.
- Adhere to company’s policies and procedures.
- Perform other duties that are required from the business or Store Manager.
Requirements for Success
- Team Player.
- Proven experience in a supervisory position.
- Ability to lead and coach a team.
- Knowledge of retail KPIs.
- Previous experience in retail desirable.
- Demonstrate customer service skills.
- A passion for retail and sales.
- Desire to learn.
- Ability to perform basic maths and general retail operational processes.
- Understanding of POS register systems.
- Effective communication skills.
- Flexible work schedule including weekends and holidays.
Additional Benefits
- Competitive compensation.
- Potential to earn more through our Retail Bonus Scheme.
- Great development opportunities.
- Inclusive working environments across all our European locations.
- Generous staff discount.
- Project involvement across our European region.
- Flexible uniform package.
Assistant Store Manager (38 hours) - Flimby in Maryport employer: New Balance
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family that values growth and development. As an Assistant Store Manager in Flimby, you will enjoy a competitive compensation package, a generous staff discount, and the opportunity to engage in meaningful projects across our European locations. Our inclusive work culture fosters collaboration and personal development, making it an excellent place for passionate individuals to thrive and make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager (38 hours) - Flimby in Maryport
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with New Balance's products, values, and culture. This way, when you walk into that interview, you can show your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle customer enquiries or complaints. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can provide insider tips about the store culture and what it takes to succeed, plus it shows your genuine interest in joining the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about wanting to be part of the New Balance family. Let’s get you that interview!
We think you need these skills to ace Assistant Store Manager (38 hours) - Flimby in Maryport
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and customer service shine through. We want to see your genuine love for working with customers and how you can be a true brand ambassador for New Balance.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the Assistant Store Manager role. Focus on your supervisory skills and any achievements in boosting sales or enhancing customer satisfaction – we love seeing results!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our incredible team.
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, make sure you research New Balance thoroughly. Understand their values, products, and what sets them apart in the sportswear market. This will not only show your passion for the brand but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer engagement, prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond to satisfy a customer.
✨Demonstrate Leadership Qualities
As an Assistant Store Manager, you'll need to lead and coach your team. Be ready to discuss your previous supervisory experiences and how you motivated your team to achieve sales targets or improve customer satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the store's operations, team dynamics, or growth opportunities within New Balance. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
