At a Glance
- Tasks: Be the go-to running expert, guiding customers to find their perfect gear.
- Company: Join New Balance, a brand that champions fitness and community.
- Benefits: Competitive pay, bonuses, generous discounts, and great development opportunities.
- Other info: Flexible hours and opportunities to engage with the local running community.
- Why this job: Share your passion for running while inspiring others in a vibrant store environment.
- Qualifications: Must be an active runner with strong product knowledge and excellent communication skills.
The predicted salary is between 20250 - 24750 £ per year.
As the New Balance Run Pacer, your passion for running and fitness is an integral part of providing a premium service experience to our Run Store Consumers.
Your time is spent one-on-one with the consumer and educating the staff on selling skills, product knowledge, and the brand.
Essential Duties & Responsibilities
- Be the in-store running expert. Share your passion, knowledge, and experience with customers to help them find the perfect gear for their running goals.
- Deliver an exceptional customer experienceby guiding runners through the entire journey, from entry to purchase, ensuring they leave inspired and informed.
- Drive performance and salesby achieving KPI’s and boosting the running category through personalized recommendations and product expertise.
- Elevate running knowledge within the storeby partnering with the Training Champion to educate and inspire the team on running products, trends, and best practices.
- Actively stay up to date on running trendsand maintain strong knowledge of competitor running products to provide informed advice and insights.
- Engage with the local running community– participate in races, organize store runs, and build authentic connections with runners in your area.
- Provide on-site support at New Balance sponsored running events, representing the brand and engaging with runners to create memorable experiences.
- Maintain a premium store environmentby following visual and operational standards that reflect the New Balance brand.
- Support daily store operations, including opening and closing procedures, and assist the management team with additional tasks as needed.
- Champion health, safety, and complianceby adhering to company policies and environmental standards.
- Job Requirements
- Strong passion for running and an active runner lifestyle (regular training, participation in races, and community involvement).
- In-depth knowledge of running products and technologies, with the ability to compare and explain differences between brands and competitors.
- Commitment to staying up to date on running trends, innovations, and performance gear.
- Ability to share running expertise and educate both customers and store team members.
- Excellent customer service and communication skills to create an engaging and informative experience.
- Team spirit and willingness to collaborate with the Training Champion to elevate running knowledge in-store.
- Availability for flexible working hours, including weekends, holidays, and occasional support at New Balance sponsored running events.
ADDITIONAL BENEFITS
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Run Pacer (Full Time) - Oxford Street in London employer: New Balance
New Balance is an excellent employer that values its employees by fostering a collaborative and inclusive work culture. With a focus on professional growth, the company offers ample opportunities for development within the EMEA region, all while providing a hybrid work model that promotes work-life balance. Employees benefit from a supportive environment where their contributions are recognised, making it a rewarding place to build a career in payroll management.
StudySmarter Expert Advice🤫
We think this is how you could land Run Pacer (Full Time) - Oxford Street in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like New Balance, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like New Balance!
We think you need these skills to ace Run Pacer (Full Time) - Oxford Street in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at New Balance, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at New Balance and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show New Balance that you’re ready to jump in and contribute right away!
How to prepare for a job interview at New Balance
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
