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For Companies At a Glance
- Tasks: Lead a dynamic team, manage store operations, and create an engaging customer experience.
- Company: Join New Balance, a family-driven brand empowering change through sport since 1906.
- Benefits: Competitive pay, retail bonus scheme, generous staff discount, and great development opportunities.
- Why this job: Be a brand ambassador and make a real impact in a vibrant retail environment.
- Qualifications: Proven leadership skills, retail experience, and a passion for customer service.
- Other info: Flexible work schedule and a commitment to diversity and inclusion.
The predicted salary is between 30000 - 40000 £ per year.
Who We Are
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand.
Our retail stores are looking for Managers who can lead a high performing team, manage store operations, and engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES
- Drive and motivate your team to achieve individual and store targets
- Lead by example on the shop floor and back of house
- Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control and loss prevention
- Manage the execution of the retail game changer in your store
- Analyses the overall performance of the store and make decisions and adjustments to increase productivity and efficiency
- Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
- Co‑ordinates rota and store scheduling
- Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
- Accountable for maintaining health, safety and environmental standards in store
- Manages in store HR operations - recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team
- Deals with enquiries and an escalation route for customer complaints
- Proactively share internal and external feedback to Senior Management
- Perform any other duties as required from Senior Management
REQUIREMENTS FOR SUCCESS
- Team Player
- Proven people management and leadership experience
- Previous retail experience desirable
- Demonstrate customer service skills
- Knowledge of loss prevention procedures
- A passion for retail and achieving sales targets, with high knowledge of retail KPIs
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Knowledge of POS register systems
- Excellent attention to detail
- Effective communication skills
- Fluent in English
- Knowledge of the retail market/consumer trends
- Comfortable with being remotely managed
- Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Equal Opportunity Employer
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion. If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
Retail Store Manager (Full-time) - Glasgow employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager (Full-time) - Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, dive into New Balance's values and mission. This way, you can show how your passion for retail aligns with their commitment to community and innovation.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or handled a tough situation. We want to hear about your experiences that showcase your ability to lead and inspire others.
✨Tip Number 3
Be ready to discuss customer service! Prepare to share how you've gone above and beyond for customers in the past. Remember, New Balance is all about delivering total customer satisfaction, so let your passion shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note expressing your excitement about the role. It shows your enthusiasm and keeps you on their radar. And hey, apply through our website for a smoother process!
We think you need these skills to ace Retail Store Manager (Full-time) - Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and customer service shine through. We want to see how your love for the industry can translate into being a fantastic Retail Store Manager.
Tailor Your Experience: Make sure to highlight your previous retail experience and any leadership roles you've had. We’re looking for proven people management skills, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as we appreciate direct communication that gets to the heart of what you bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with New Balance!
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, dive deep into New Balance's history, values, and recent initiatives. Understanding their commitment to community and innovation will help you connect your personal values with theirs, showing that you're not just a candidate but a potential brand ambassador.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed store operations. Highlight how you motivated your team to achieve targets and improved customer satisfaction, as these are key aspects of the Retail Store Manager role.
✨Demonstrate Customer-Centric Thinking
Think about how you can enhance the customer experience in a retail setting. Be ready to discuss advanced sales techniques you've used in the past and how you would apply them at New Balance to boost sales and ensure total customer satisfaction.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life retail situations, such as handling customer complaints or managing stock control. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to follow company guidelines while maintaining a positive environment.