Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional service to key accounts and manage the order book efficiently.
- Company: Join New Balance, a brand empowering communities through sport since 1906.
- Benefits: Enjoy flexible working hours, hybrid options, and a range of health benefits.
- Why this job: Be part of a culture that values innovation, teamwork, and personal development.
- Qualifications: Experience in customer service with strong IT skills, especially in Excel.
- Other info: Equal opportunity employer committed to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Customer Service Specialist role at New Balance
Join to apply for the Customer Service Specialist role at New Balance
Get AI-powered advice on this job and more exclusive features.
Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION:
We are seeking a Customer Service Specialist to deliver outstanding service to our Key Accounts. This role requires a strong focus on customer care, working collaboratively with the Sales team and key departments across the EMEA region. The ideal candidate will help drive order book conversion, support achievement of year-end targets, and contribute to growing brand awareness through outstanding service and relationship management.
MAJOR ACCOUNTABILITIES:
- Providing outstanding service and handling the order book for a selection of our Key Accounts.
- Placing forward orders in line with monthly order cut off.
- Improve order book conversion by collaborating with Sales, Finance, Logistics, and they Key Accounts Team.
- Attend scheduled Account Manager meetings with sales reps to ensure a full order book review.
- Reconciles to be actioned and communicated to the customers.
- Ensure that the order book is dated and aligned to key product launches and intros as well as customer required delivery dates.
- Manage the customer Order book Tracker, ensuring stock is arriving in time to meet the customers requests, and communicating any possible delays accordingly.
- Adhere to Action Order book Cleanse and Housekeeping monthly ensuring all deadlines issued by the team arecompleted.
- Order books sent weekly to customers and Account Managers where required.
- Ensure all worksheets, VAS and booking requirements are met and deadlines adhered to.
- Ensure cancellations are processed according to the EMEA policies.
- Ensure that minimum standards are met in all aspects of the role and procedures are followed accurately.
- Take ownership of your personal objectives and development.
- Communicate effectively with all members of the team and the wider business, raising any issues outside your remit to the appropriate department.
- Work within the Data Protection policy to ensure that we are meeting our obligations.
REQUIREMENTS FOR SUCCESS:
- Experience in a similar business to business role or industry as a customer service specialist managing key accounts at a high level.
- IT literate – this is key as a result of the level of data used through the customer portals and Order book Trackers. Microsoft Excel skills are crucial, including: V-lookups, Pivot Tables and Formulas.
- Strong attention to detail and organization skills.
- Clear and concise communicator.
- Good relationship builder with internal and external customers.
- Strong numeracy and literacy skills.
- Strong problem-solving ability.
- Pro-active, ability to work as part of a team or alone.
- Work well under pressure and meet deadlines.
- Willing to travel when the business requires.
BENEFITS:
- Discretionary Bonus Opportunity
- Private Medical Insurance
- Dental Scheme
- Pension Scheme
- Flexible Working Hours (07:00 – 10:00 start, 15:00 -18:00 finish)
- Hybrid working (3 days on-site)
- 25 days Annual Leave per year
- Life Insurance
- On Site Gym
- Employee Discount
- Flexibility to Work from Anywhere for four weeks per year
- Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Sporting Goods Manufacturing
Referrals increase your chances of interviewing at New Balance by 2x
Get notified about new Customer Service Specialist jobs in Warrington, England, United Kingdom.
Greater Manchester, England, United Kingdom 2 months ago
Liverpool, England, United Kingdom 2 months ago
Warrington, England, United Kingdom 3 weeks ago
Warrington, England, United Kingdom 3 days ago
Warrington, England, United Kingdom 1 day ago
Irlam, England, United Kingdom 1 month ago
Prescot, England, United Kingdom 1 week ago
Customer Service Agent – PART TIME – UK – 25
Manchester, England, United Kingdom 5 days ago
Customer Service Assistant – Platform – Liverpool
Liverpool, England, United Kingdom 4 days ago
Manchester, England, United Kingdom 4 days ago
Runcorn, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 4 days ago
Ellesmere Port, England, United Kingdom 1 week ago
Liverpool, England, United Kingdom 1 week ago
Customer Service Colleague – Manchester Airport
Manchester, England, United Kingdom 1 day ago
Manchester, England, United Kingdom 2 weeks ago
Liverpool, England, United Kingdom 1 month ago
Customer Service Agent – PART TIME – UK – 20
Liverpool, England, United Kingdom 1 day ago
Manchester, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 2 weeks ago
Customer Service Representative – Part Time Days, Monday-Sunday: 10:00-20:00 (22.5+15 Hours)
Knowsley, England, United Kingdom 3 weeks ago
Customer Service Representative – Part Time Days, Friday-Monday: 09:00-17:00 (30 Hours)
Knowsley, England, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 2 days ago
Manchester, England, United Kingdom 6 days ago
Leyland, England, United Kingdom 1 week ago
Stretford, England, United Kingdom 3 weeks ago
Customer Service Representative – Part Time Evenings, Monday-Sunday: 17:00-23:00 (15+10 Hours)
Knowsley, England, United Kingdom 2 weeks ago
Warrington, England, United Kingdom 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Service Specialist employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with New Balance's core values and mission. Understanding their commitment to innovation and community will help you align your responses during interviews, showcasing how you can contribute to their culture.
✨Tip Number 2
Brush up on your Microsoft Excel skills, especially V-lookups, Pivot Tables, and Formulas. Being able to demonstrate your proficiency in these areas during the interview will set you apart as a candidate who can handle the data-driven aspects of the role.
✨Tip Number 3
Prepare examples of how you've successfully managed key accounts or provided exceptional customer service in previous roles. Having specific stories ready will help you illustrate your problem-solving abilities and relationship-building skills.
✨Tip Number 4
Research common challenges faced in customer service roles within the sporting goods industry. Being knowledgeable about potential issues and how to address them will show your proactive approach and readiness to tackle the demands of the position.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Specialist at New Balance. Highlight your relevant experience in customer care and managing key accounts in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your IT literacy, particularly your proficiency in Microsoft Excel, as well as your problem-solving abilities and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of New Balance's values. Mention specific examples of how you've successfully managed customer relationships and contributed to team goals in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your communication is clear and concise. This reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at New Balance
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer service, especially in managing key accounts. Be ready to share specific examples of how you've successfully resolved customer issues or improved service delivery.
✨Demonstrate IT Proficiency
Since the role requires strong IT skills, particularly in Microsoft Excel, be prepared to discuss your experience with data management. You might even want to mention any relevant projects where you used V-lookups, Pivot Tables, or complex formulas.
✨Emphasise Team Collaboration
This position involves working closely with various teams, so it's important to convey your ability to collaborate effectively. Share examples of how you've worked with sales, finance, or logistics teams to achieve common goals.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle challenges and pressure. Prepare a few scenarios where you successfully solved a problem or met a tight deadline, showcasing your proactive approach and strong organisational skills.
