At a Glance
- Tasks: Lead regional product operations and ensure smooth execution of global enterprise solutions.
- Company: Join New Balance, a brand that empowers communities through sport and innovation.
- Benefits: Enjoy flexible working hours, private medical insurance, and a generous annual leave policy.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Make a real impact by solving complex operational challenges in a dynamic environment.
- Qualifications: Experience in product operations or technology roles, with strong problem-solving skills.
The predicted salary is between 60000 - 75000 £ per year.
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION: The Regional Product Operations Lead is an embedded regional role responsible for the last‑mile execution, stabilization, and adoption of global enterprise products, including regionally managed ISV solutions, within a defined business domain. This role combines business analysis, solution support and activation, partnering closely with regional business stakeholders and global teams such as the global product and engineering organization to translate business needs into scalable, high‑quality technology solutions. This role ensures that global and regional technology solutions work effectively in real operational scenarios, not just in design. Acting as the single point of regional ownership, the role leads end‑to‑end triage of complex issues, coordinates across regional and global teams (Product, Architecture, Integration, Data, etc.), and works directly with regional vendors and ISV partners to drive stable, reliable business outcomes. The role is accountable for operational confidence, not solution ownership or demand governance.
MAJOR ACCOUNTABILITIES:
- Last‑Mile Operational Ownership & Stabilization
- Own regional, end‑to‑end resolution of domain‑related issues spanning process, data, integration, product, and operations.
- Lead hands‑on triage of real business scenarios (e.g., shipments without invoices, revenue mismatches, posting failures, integration drop‑offs).
- Diagnose issues across enterprise platforms, integrations, and ISV solutions to identify root causes.
- Establish stabilization mechanisms such as reconciliation views, operational checkpoints, alerts, and documented workarounds.
- Ensure issues are not only resolved, but prevented from recurring, restoring confidence in both global and regional solutions.
- Business Partnership (Domain‑Focused)
- Act as the primary regional technology partner for the assigned domain.
- Build deep understanding of regional business processes, constraints, and operational priorities.
- Partner with regional business leaders to support execution using global products and approved regional solutions.
- Serve as a trusted point of accountability when operational outcomes are at risk.
- Product Operations & Global Alignment
- Participate in global Product Operations ways of working, including intake, triage, and release readiness.
- Provide structured regional input to global Product, Platform, and Data teams, including requirements and constraints, validation and testing feedback, post‑go‑live operational insights.
- Contribute to global backlogs with clear acceptance criteria informed by regional execution realities.
- Promote adoption of global platforms and alignment with global standards.
- Regional Vendor & ISV Management (Operational Focus)
- Act as the regional technology point of contact for approved ISV partners supporting the domain.
- Support regional execution of integrations between global platforms and ISV solutions.
- Partner with Integration and Architecture teams to validate data flows and sequencing, identify failure patterns or silent errors and improve observability and alerting.
- Own day‑to‑day operational relationship management with regional vendors, including issue triage and prioritization, technical troubleshooting and root‑cause analysis, co‑ordination of fixes across vendor, integration, and internal teams.
- Ensure ISV solutions integrate reliably with global platforms (e.g., D365 F&O, planning, finance, logistics systems).
- Validate vendor deliverables from an operational readiness and stability perspective before and after release.
- Escalate systemic issues to Global Product, Architecture, Integration, or Vendor Management teams as appropriate.
- Enablement, Adoption & Documentation
- Support regional enablement through training, SOPs, release notes, and targeted guidance.
- Ensure regional users understand how to operate effectively post release.
- Maintain clear documentation for operational support, issue resolution, and vendor interactions.
- Change & Transformation Support
- Support regional execution of global initiatives and transformation programmes.
- Contribute to business readiness, SIT/UAT, and post‑go‑live stabilization.
- Act as an operational owner during go‑lives and periods of elevated risk.
REQUIREMENTS FOR SUCCESS:
- Experience in a Product Operations, Technology Business Partner, Enterprise Applications, or hybrid operational role.
- Strong domain expertise in one or more areas: Finance (R2R, O2C, P2P), Commercial (Sales, Pricing, Order Management), Value Chain (Planning, Logistics, Procurement), Manufacturing / Product Creation (MADE).
- Experience working with enterprise platforms such as Microsoft Dynamics 365 F&O.
- Hands‑on experience managing system integrations and ISV‑based solutions.
- Strong understanding of end‑to‑end business processes and data flows.
- Proven ability to operate in ambiguity and take ownership where accountability is unclear.
Preferred Skills & Experience:
- Experience in matrixed, global organizations.
- Ability to coordinate across Product, Architecture, Integration, Data, Engineering, and Vendor teams.
- Strong communication, facilitation, and problem‑solving skills.
- Outcome‑oriented mindset with a focus on operational stability.
- Retail, consumer goods, or omnichannel environments.
- Large‑scale ERP or digital transformation programmes.
- Experience working across distributed/global teams.
- Familiarity with Agile or hybrid delivery models.
BENEFITS:
- Discretionary Bonus Opportunity.
- Private Medical Insurance.
- Dental Scheme.
- Pension Scheme.
- Flexible Working Hours.
- Hybrid working (3 days on‑site).
- 25 days Annual Leave per year.
- Life Insurance.
- On Site Gym.
- Employee Discount.
- Flexibility to work 20 days from anywhere each year.
- Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support).
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion. If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
Locations
Regional Product Ops Lead (Commercial) in Cheshire, Warrington employer: New Balance
New Balance is an exceptional employer that champions a culture of innovation and inclusivity, empowering associates to thrive in their roles. With a strong focus on employee well-being, the company offers flexible working hours, comprehensive health benefits, and ample opportunities for professional growth within a dynamic, global environment. Located in a vibrant community, New Balance not only values its employees but also encourages them to make a positive impact through sport and craftsmanship.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Product Ops Lead (Commercial) in Cheshire, Warrington
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like New Balance!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at New Balance would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at New Balance through your school's career services!
We think you need these skills to ace Regional Product Ops Lead (Commercial) in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Regional Product Ops Lead (Commercial), let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Regional Product Ops Lead (Commercial) position at New Balance. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at New Balance
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
