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- Tasks: Engage and support customers while assisting the Store Manager in daily operations.
- Company: Join New Balance, a family-oriented sportswear brand with a growing presence.
- Benefits: Competitive pay, retail bonus scheme, generous staff discount, and great development opportunities.
- Other info: Flexible work schedule and inclusive culture across all European locations.
- Why this job: Be a brand ambassador and make a real impact in a dynamic retail environment.
- Qualifications: Experience in retail, strong customer service skills, and a passion for sales.
The predicted salary is between 25000 - 30000 £ per year.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
- Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency.
- Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results.
- Understanding customer expectations and training your team to always reach or exceed their expectations.
- Guides and provides training to all team members in relation to products, NB technologies and seasonal products.
- Assists in co-ordinating rota and scheduling.
- Minimises losses implementing, monitoring, and tracking all procedures of loss prevention.
- Supports the recruitment, induction, training, and development of the store team.
- Key holder for the store and an active member on the shop floor and back of house carrying out retail duties - sales, customer service, stock control.
- Dealing with enquiries and an escalation route for customer complaints.
- Understanding and supporting store operations, policies and procedures via the retail game changer.
- Adhere to company’s policies and procedures.
- Perform other duties as required by the business or Store Manager.
REQUIREMENTS FOR SUCCESS:
- Team Player.
- Proven experience in a supervisory position.
- Ability to lead and coach a team.
- Knowledge of retail KPIs.
- Previous experience in retail desirable.
- Demonstrate customer service skills.
- A passion for retail and sales.
- Desire to learn.
- Ability to perform basic maths and general retail operational processes.
- Understanding of POS register systems.
- Effective communication skills.
- Flexible work schedule including weekends and holidays.
ADDITIONAL BENEFITS:
- Competitive compensation.
- Potential to earn more through our Retail Bonus Scheme.
- Great development opportunities.
- Inclusive working environments across all our European locations.
- Generous staff discount.
- Project involvement across our European region.
- Flexible uniform package.
Assistant Retail Store Manager (38 hours / 12 Months FTC) - Bridgend employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Retail Store Manager (38 hours / 12 Months FTC) - Bridgend
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into New Balance's history, values, and products. This way, you can show your passion and understanding of what makes us tick, which will definitely impress the hiring team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to see that you can engage and excite our consumers just like we do in-store.
✨Tip Number 3
Be ready to discuss teamwork! As an Assistant Retail Store Manager, you'll be leading a team. Share stories about how you've successfully coached or supported your colleagues in previous roles. We love a good team player!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our incredible team at New Balance.
We think you need these skills to ace Assistant Retail Store Manager (38 hours / 12 Months FTC) - Bridgend
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for retail and customer service shine through. We want to see your enthusiasm for the role and how you can be a true brand ambassador for New Balance.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the job description. Focus on your supervisory skills and any achievements in previous retail roles that demonstrate your ability to lead and coach a team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to see why you’re the perfect fit for the Assistant Retail Store Manager position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our incredible team.
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, make sure you research New Balance thoroughly. Understand their values, products, and what sets them apart in the sportswear market. This will not only help you answer questions confidently but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer engagement, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to meet customer needs, as this will demonstrate your ability to deliver total customer satisfaction.
✨Demonstrate Leadership Qualities
As an Assistant Retail Store Manager, you'll need to support and lead a team. Be ready to discuss your previous supervisory experience and how you've successfully coached or trained team members. Highlight any instances where you improved team performance or morale.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to handle customer complaints. Practice responses that reflect your understanding of retail operations and your approach to maintaining store efficiency while ensuring a positive shopping experience.