At a Glance
- Tasks: Lead stockroom operations and support the Stockroom Manager in daily tasks.
- Company: Join New Balance, a family-oriented sportswear brand with a growing presence.
- Benefits: Competitive pay, retail bonus scheme, generous staff discount, and flexible uniform options.
- Other info: Great opportunities for personal development and involvement in European projects.
- Why this job: Be a brand ambassador and develop your skills in a dynamic retail environment.
- Qualifications: Experience in retail stockroom operations and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. We need your passion and the desire to be a true brand ambassador as well as your genuine love for stockroom operations and supporting the Stockroom Manager in day-to-day operations of the stockroom and developing a high performing team. Apply now for the chance to join an incredible team!
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Taking on Duty Manager and floor leadership responsibilities, when necessary, with priority.
- Maintain a full understanding and implementation of Company objectives e.g. Stockroom and Delivery standards following the most recent SOP’s.
- Responsible as a keyholder to open the store to receive and accept deliveries and on occasion, close the store.
- Liaise and communicate with the Store Manager daily to ensure understanding of any issues that affect the stockroom and shop floor.
- Ensuring the stockroom is well organised and that Company standards are adhered to and always maintained e.g. all stock is tagged, cubed and merchandised to Company standards using specialist equipment when necessary.
- Ensuring all deliveries are processed and productivity targets are consistently met.
- Lead the completion of RTV’s and communicate to store MT on completion rate and support needed.
- Making sure the shopfloor is refilled accordingly in a timely manner depending on the needs of the store.
- Support external team with store inventory counts and follow up on shrinkage plan when needed.
- Actively manage the accuracy of the stock file through identifying and correcting discrepancies, at the point of delivery.
- Ensuring that the team is aware of any special stock situations, (understocked, overstocked) through effective analysis and communication to store MT.
- Liaise with the Store Visual Merchandiser to manage stock to floor procedures in a structured and strategic manner.
JOB REQUIREMENTS:
- Retail Stockroom and Delivery experience.
- Self-driven and leads own learning and development.
- Excellent attention to detail.
- Fluent in English.
- Excellent communication skills.
- Must demonstrate proficiency with PC’s for spreadsheets, word processing, and inventory software.
- Available to work occasional night shifts and must be available for inventory counts.
ADDITIONAL BENEFITS:
- Competitive compensation.
- Potential to earn more through our Retail Bonus Scheme.
- Great development opportunities.
- Inclusive working environments across all our European locations.
- Generous staff discount.
- Project involvement across our European region.
- Flexible uniform package.
Stockroom Coordinator (38 hours) - Birmingham employer: New Balance
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family that values passion and growth. As a Stockroom Coordinator in Birmingham, you will enjoy a supportive work culture that fosters development opportunities, competitive compensation, and a generous staff discount, all while being part of an inclusive environment that encourages collaboration and innovation across our European locations.
StudySmarter Expert Advice🤫
We think this is how you could land Stockroom Coordinator (38 hours) - Birmingham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like New Balance, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like New Balance!
We think you need these skills to ace Stockroom Coordinator (38 hours) - Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at New Balance, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at New Balance and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show New Balance that you’re ready to jump in and contribute right away!
How to prepare for a job interview at New Balance
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
