At a Glance
- Tasks: Lead a dynamic retail team and create an engaging shopping experience for customers.
- Company: Join the New Balance family, a growing sportswear brand with a vibrant culture.
- Benefits: Competitive pay, bonus potential, generous staff discounts, and great development opportunities.
- Other info: Flexible work schedule and inclusive environment across Europe.
- Why this job: Be a brand ambassador and make a real impact in a fun retail environment.
- Qualifications: Team player with customer service skills and a passion for retail.
The predicted salary is between 22000 - 26000 € per year.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and motivating a team. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
- Open and close the store following the correct company procedures
- Encourage continuous improvement through ongoing feedback
- Support the Store Management team on overall store and back of house standards
- Assist in training and coaching Associates
- Achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
- Help to ensure the store remains commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties as assigned from the management team
REQUIREMENTS FOR SUCCESS:
- Team Player
- Previous retail experience desirable or proven experience in a team environment
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Understanding of POS register systems
- Effective communication skills
- Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Retail Supervisor (38 hours) - Birmingham employer: New Balance
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family that values growth and development. Our Birmingham retail store offers a vibrant work culture where team members are encouraged to engage with customers and each other, fostering an environment of continuous improvement and support. With competitive compensation, a Retail Bonus Scheme, and generous staff discounts, we provide our employees with meaningful opportunities for personal and professional growth in an inclusive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor (38 hours) - Birmingham
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into New Balance's history, values, and products. This way, you can show your passion and understanding of what makes them tick, which will definitely impress the hiring team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your ability to deliver total customer satisfaction.
✨Tip Number 3
Show off your teamwork spirit! Retail is all about collaboration, so be prepared to discuss how you've worked with others in the past. Highlight any experiences where you motivated a team or contributed to a positive work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the New Balance family and ready to embark on this exciting journey with us.
We think you need these skills to ace Retail Supervisor (38 hours) - Birmingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and customer service shine through. We want to see your genuine love for working with customers and how you can be a true brand ambassador for New Balance.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the Retail Supervisor role. Mention any previous retail experience and how it has prepared you to motivate a team and deliver excellent customer service.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well so we can easily see how you meet the requirements for success. Remember, we appreciate effective communication!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our incredible team.
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, make sure you research New Balance thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions confidently but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you delivered exceptional customer service. Think about how you engaged with customers, resolved issues, or went the extra mile. This is crucial for a role that focuses on delivering total customer satisfaction.
✨Demonstrate Team Spirit
As a Retail Supervisor, you'll need to motivate and support your team. Be ready to discuss how you've worked effectively in a team environment before. Share specific instances where you contributed to team success or helped train new associates.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview to assess your customer interaction skills. Practice handling different customer scenarios, such as dealing with complaints or upselling products. This will help you feel more comfortable and showcase your ability to engage and educate customers.
