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For Companies At a Glance
- Tasks: Engage customers, support the Store Manager, and boost sales through exceptional service.
- Company: Join the New Balance family, a growing sportswear brand with a collaborative spirit.
- Benefits: Competitive pay, retail bonus scheme, generous staff discount, and great development opportunities.
- Why this job: Be a brand ambassador and make a real impact in a dynamic retail environment.
- Qualifications: Experience in retail, strong leadership skills, and a passion for customer service.
- Other info: Flexible work schedule and inclusive culture across all European locations.
The predicted salary is between 25000 - 30000 £ per year.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store.
Major Accountabilities
- Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency.
- Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results.
- Understanding customer expectations and training your team to always reach or exceed their expectations.
- Guides and provides training to all team members in relation to products, NB technologies and seasonal products.
- Assists in co-ordinating rota and scheduling.
- Minimises losses implementing, monitoring, and tracking all procedures of loss prevention.
- Supports the recruitment, induction, training, and development of the store team.
- Key holder for the store and active member on the shop floor and back of house carrying out retail duties - sales, customer service, stock control.
- Dealing with enquiries and an escalation route for customer complaints.
- Understanding and supporting store operations, policies and procedures via the retail game changer.
- Adhere to company’s policies and procedures.
- Perform other duties that are required from the business or Store Manager.
Requirements for Success
- Team Player.
- Proven experience in a supervisory position.
- Ability to lead and coach a team.
- Knowledge of retail KPIs.
- Previous experience in retail desirable.
- Demonstrate customer service skills.
- A passion for retail and sales.
- Desire to learn.
- Ability to perform basic maths and general retail operational processes.
- Understanding of POS register systems.
- Effective communication skills.
- Flexible work schedule including weekends and holidays.
Additional Benefits
- Competitive compensation.
- Potential to earn more through our Retail Bonus Scheme.
- Great development opportunities.
- Inclusive working environments across all our European locations.
- Generous staff discount.
- Project involvement across our European region.
- Flexible uniform package.
Assistant Store Manager (38 hours) - Birmingham employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager (38 hours) - Birmingham
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into New Balance's history, values, and products. This way, you can show your passion and understanding of what makes us tick, which will definitely impress the hiring team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to see that you can engage and excite our consumers just like we do in-store.
✨Tip Number 3
Be ready to discuss how you can support the Store Manager. Show us your leadership skills and how you can help train and motivate the team. We’re looking for someone who can step up and make a real difference on the shop floor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our New Balance family. Let’s get you on board!
We think you need these skills to ace Assistant Store Manager (38 hours) - Birmingham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for retail and customer service shine through. We want to see that you genuinely love working with customers and can be a true brand ambassador for New Balance.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail and supervisory roles. We’re looking for team players who can lead and coach, so showcase any past achievements that demonstrate these skills.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your information well, so it’s easy for us to see why you’d be a great fit for the Assistant Store Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, make sure you research New Balance thoroughly. Understand their values, products, and what sets them apart in the sportswear market. This will not only show your passion for the brand but also help you answer questions about how you can contribute to their mission.
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, customer satisfaction is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to handle complaints and train your team to exceed customer expectations.
✨Demonstrate Leadership Qualities
Be ready to discuss your experience in leading and coaching a team. Think of specific instances where you’ve motivated others or improved team performance. This will illustrate your capability to support the Store Manager and drive store success.
✨Prepare for Retail KPIs Discussion
Familiarise yourself with common retail KPIs and be prepared to discuss how you’ve used data to improve store performance in previous roles. Showing that you can analyse sales trends and make informed decisions will set you apart as a candidate.