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For Companies At a Glance
- Tasks: Engage customers, support the Store Manager, and boost sales through exceptional service.
- Company: Join the New Balance family, a growing sportswear brand with a collaborative spirit.
- Benefits: Competitive pay, retail bonus scheme, generous staff discount, and great development opportunities.
- Other info: Flexible work schedule and inclusive culture across all European locations.
- Why this job: Be a brand ambassador and make a real impact in a dynamic retail environment.
- Qualifications: Experience in retail, strong leadership skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
- Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency.
- Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results.
- Understanding customer expectations and training your team to always reach or exceed their expectations.
- Guides and provides training to all team members in relation to products, NB technologies and seasonal products.
- Assists in co-ordinating rota and scheduling.
- Minimises losses implementing, monitoring, and tracking all procedures of loss prevention.
- Supports the recruitment, induction, training, and development of the store team.
- Key holder for the store and an active member on the shop floor and back of house carrying out retail duties - sales, customer service, stock control.
- Dealing with enquiries and an escalation route for customer complaints.
- Understanding and supporting store operations, policies and procedures via the retail game changer.
- Adhere to company’s policies and procedures.
- Perform other duties as required by the business or Store Manager.
REQUIREMENTS FOR SUCCESS:
- Team Player.
- Proven experience in a supervisory position.
- Ability to lead and coach a team.
- Knowledge of retail KPIs.
- Previous experience in retail desirable.
- Demonstrate customer service skills.
- A passion for retail and sales.
- Desire to learn.
- Ability to perform basic maths and general retail operational processes.
- Understanding of POS register systems.
- Effective communication skills.
- Flexible work schedule including weekends and holidays.
ADDITIONAL BENEFITS:
- Competitive compensation.
- Potential to earn more through our Retail Bonus Scheme.
- Great development opportunities.
- Inclusive working environments across all our European locations.
- Generous staff discount.
- Project involvement across our European region.
- Flexible uniform package.
Assistant Store Manager (38 hours) - Flimby employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager (38 hours) - Flimby
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into New Balance's history, values, and products. This will not only impress your interviewers but also help you connect with the team and show your genuine passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer situations. Being able to showcase your ability to engage and excite customers will set you apart from other candidates.
✨Tip Number 3
Show off your leadership potential! Even if you're applying for an assistant role, highlight any experience you've had in leading or training a team. We want to see that you can support the Store Manager and help develop your colleagues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our incredible team at New Balance!
We think you need these skills to ace Assistant Store Manager (38 hours) - Flimby
Some tips for your application 🫡
Show Your Passion: Let your love for retail and customer service shine through in your application. We want to see how excited you are about joining our team and being a brand ambassador for New Balance!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in supervisory roles or retail. We’re looking for team players who can lead and coach, so showcase those skills!
Craft a Personal Cover Letter: Use your cover letter to tell us why you want to work with us at New Balance. Share specific examples of how you've engaged customers or improved store performance in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you one step closer to joining our incredible team.
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, dive deep into New Balance's history, values, and product range. Understanding their mission as a family-oriented sportswear brand will help you connect with the interviewers and show your genuine passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Highlight specific situations where you engaged, educated, or entertained customers, as this aligns perfectly with what they’re looking for in an Assistant Store Manager.
✨Demonstrate Leadership Experience
Be ready to discuss your supervisory experience and how you've successfully led a team. Share instances where you coached team members or improved store performance, as this will showcase your ability to support the Store Manager effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations, team dynamics, and customer engagement strategies. This not only shows your interest in the role but also demonstrates your proactive approach to understanding how you can contribute to the team's success.