At a Glance
- Tasks: Engage customers, boost sales, and support the Store Manager in daily operations.
- Company: Join the New Balance family, a growing sportswear brand with a collaborative spirit.
- Benefits: Competitive pay, retail bonus scheme, generous staff discount, and great development opportunities.
- Other info: Flexible work schedule and inclusive culture across all European locations.
- Why this job: Be a brand ambassador and make a real impact in a dynamic retail environment.
- Qualifications: Experience in retail, strong leadership skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
- Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency.
- Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results.
- Understanding customer expectations and training your team to always reach or exceed their expectations.
- Guides and provides training to all team members in relation to products, NB technologies and seasonal products.
- Assists in co-ordinating rota and scheduling.
- Minimises losses implementing, monitoring, and tracking all procedures of loss prevention.
- Supports the recruitment, induction, training, and development of the store team.
- Key holder for the store and an active member on the shop floor and back of house carrying out retail duties - sales, customer service, stock control.
- Dealing with enquiries and an escalation route for customer complaints.
- Understanding and supporting store operations, policies and procedures via the retail game changer.
- Adhere to company’s policies and procedures.
- Perform other duties as required by the business or Store Manager.
REQUIREMENTS FOR SUCCESS:
- Team Player.
- Proven experience in a supervisory position.
- Ability to lead and coach a team.
- Knowledge of retail KPIs.
- Previous experience in retail desirable.
- Demonstrate customer service skills.
- A passion for retail and sales.
- Desire to learn.
- Ability to perform basic maths and general retail operational processes.
- Understanding of POS register systems.
- Effective communication skills.
- Flexible work schedule including weekends and holidays.
ADDITIONAL BENEFITS:
- Competitive compensation.
- Potential to earn more through our Retail Bonus Scheme.
- Great development opportunities.
- Inclusive working environments across all our European locations.
- Generous staff discount.
- Project involvement across our European region.
- Flexible uniform package.
Assistant Retail Store Manager (Full-time) - Gunwharf Quays, Portsmouth employer: New Balance
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family that values growth and development. Our Portsmouth location offers a vibrant work culture where team members are encouraged to engage with customers and enhance their skills through comprehensive training and development opportunities. With competitive compensation, a Retail Bonus Scheme, and a generous staff discount, joining our team means becoming part of an inclusive environment that celebrates passion and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Retail Store Manager (Full-time) - Gunwharf Quays, Portsmouth
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into New Balance's history, values, and products. This will not only impress your interviewers but also help you connect with the team and show your genuine passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer interactions. Being able to showcase your ability to engage and educate customers will set you apart as a true brand ambassador.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn or at local events. They can provide insider tips about the company culture and what it takes to succeed in the role, plus it shows your initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the New Balance family and ready to contribute to our exciting journey.
We think you need these skills to ace Assistant Retail Store Manager (Full-time) - Gunwharf Quays, Portsmouth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and customer service shine through. We want to see that you genuinely love working with customers and can be a true brand ambassador for New Balance.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail and supervisory roles. We’re looking for team players who can lead and coach, so showcase any leadership skills or achievements you've had in previous jobs.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Gunwharf Quays.
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, make sure you understand New Balance's values and mission. Familiarise yourself with their products and recent campaigns. This will not only show your passion for the brand but also help you connect your experiences to their goals.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to meet customer needs. This is crucial for a role that focuses on engaging and educating consumers.
✨Demonstrate Leadership Qualities
As an Assistant Retail Store Manager, you'll need to lead and coach your team. Be ready to discuss your previous supervisory experiences and how you've motivated others. Highlight any training or development initiatives you've been involved in.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle customer complaints. Prepare scenarios where you successfully resolved issues or improved store performance. This will showcase your analytical skills and commitment to customer satisfaction.
