At a Glance
- Tasks: Engage customers, support the Store Manager, and boost sales through exceptional service.
- Company: Join New Balance, a family-oriented sportswear brand with a growing presence.
- Benefits: Competitive pay, retail bonus scheme, generous staff discount, and great development opportunities.
- Other info: Flexible work schedule and inclusive culture across all European locations.
- Why this job: Be a brand ambassador and make a real impact in a dynamic retail environment.
- Qualifications: Experience in retail, strong leadership skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
New Balance is more than just a sportswear brand - we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store.
MAJOR ACCOUNTABILITIES
- Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency.
- Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results.
- Understanding customer expectations and training your team to always reach or exceed their expectations.
- Guides and provides training to all team members in relation to products, NB technologies and seasonal products.
- Assists in co‑ordinating rota and scheduling.
- Minimises losses implementing, monitoring, and tracking all procedures of loss prevention.
- Supports the recruitment, induction, training, and development of the store team.
- Key holder for the store and an active member on the shop floor and back of house carrying out retail duties – sales, customer service, stock control.
- Dealing with enquiries and an escalation route for customer complaints.
- Understanding and supporting store operations, policies and procedures via the retail game changer.
- Adhere to company's policies and procedures.
- Perform other duties that are required from the business or Store Manager.
REQUIREMENTS FOR SUCCESS
- Team Player.
- Proven experience in a supervisory position.
- Ability to lead and coach a team.
- Knowledge of retail KPIs.
- Previous experience in retail desirable.
- Demonstrate customer service skills.
- A passion for retail and sales.
- Desire to learn.
- Ability to perform basic maths and general retail operational processes.
- Understanding of POS register systems.
- Effective communication skills.
- Flexible work schedule including weekends and holidays.
ADDITIONAL BENEFITS
- Competitive compensation.
- Potential to earn more through our Retail Bonus Scheme.
- Great development opportunities.
- Inclusive working environments across all our European locations.
- Generous staff discount.
- Project involvement across our European region.
- Flexible uniform package.
Assistant Retail Store Manager (38 Hours / 12 Months FTC) - Bridgend employer: New Balance
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family that values growth and development. As an Assistant Retail Store Manager in Bridgend, you will enjoy a competitive compensation package, the potential for bonuses, and generous staff discounts, all within an inclusive work environment that fosters personal and professional growth. Join us to be part of a dynamic team where your passion for retail and customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Retail Store Manager (38 Hours / 12 Months FTC) - Bridgend
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into New Balance's history, values, and products. This way, you can show your passion and understanding of what makes us tick, which is super important for a role like Assistant Retail Store Manager.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. We want to see how you engage and excite customers, so be ready to share those stories during your chat with us.
✨Tip Number 3
Show off your leadership skills! As a potential supervisor, we’re keen to hear about times you’ve led a team or trained others. Bring examples of how you’ve motivated your colleagues to hit those retail KPIs and deliver top-notch service.
✨Tip Number 4
Don’t forget to ask questions! When you get the chance, ask us about the store’s goals or how we support our team’s development. It shows you’re genuinely interested in being part of our family and growing with us.
We think you need these skills to ace Assistant Retail Store Manager (38 Hours / 12 Months FTC) - Bridgend
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and customer service shine through. We want to see your genuine love for working with customers and how you can be a true brand ambassador for New Balance.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the job description. Focus on your supervisory skills and any previous retail experience that showcases your ability to lead and coach a team.
Be Specific in Your Cover Letter:In your cover letter, mention specific examples of how you've delivered excellent customer service or improved store performance in the past. This will help us see how you can contribute to our team right from the start.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with New Balance.
How to prepare for a job interview at New Balance
✨Know the Brand Inside Out
Before your interview, make sure you research New Balance thoroughly. Understand their values, products, and what sets them apart in the sportswear market. This will not only show your passion for the brand but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer engagement, prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to meet customer needs, as this will demonstrate your suitability for the position.
✨Demonstrate Leadership Experience
As an Assistant Retail Store Manager, you'll need to lead a team. Be ready to discuss your previous supervisory roles and how you've successfully coached and developed team members. Highlight any experience with training or mentoring, as this is crucial for the role.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios related to customer complaints or team conflicts, and be prepared to explain how you would manage these situations while adhering to company policies.
