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- Tasks: Manage customer relationships and translate needs into actionable solutions.
- Company: Join a global leader in the aviation sector with a focus on innovation.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Collaborate with diverse teams and make a real impact on customer value.
- Why this job: Shape customer experiences and drive commercial success in a fast-paced industry.
- Qualifications: Experience in account management or business analysis, preferably in aviation.
The predicted salary is between 40000 - 50000 £ per year.
An exciting opportunity has arisen for a Customer Manager to join a well‑established global organisation operating within a highly specialised, asset‑driven aviation sector. This position combines commercial relationship management, business analysis, and solution‑focused delivery, acting as the key link between customers and internal digital teams. You will play an important role in understanding client requirements, identifying opportunities, and ensuring solutions deliver measurable value. The successful candidate will manage customer relationships throughout the full lifecycle, from initial engagement through delivery, renewal, and growth.
You will work closely with internal stakeholders across sales, product, and delivery functions, translating customer needs into clear operational and digital requirements. We are seeking a commercially minded professional with strong analytical capability and excellent relationship management skills. This is an excellent opportunity to join a growing organisation where customer relationships and digital capability are central to future success. You will have the chance to work within a sophisticated operational environment, helping shape solutions, drive customer value, and contribute directly to commercial growth.
- Manage customer relationships from initial engagement through to delivery and renewal
- Understand customer operational challenges and translate them into structured requirements
- Support business development activity, proposals, and commercial discussions
- Analyse customer data, usage trends and ROI to identify growth opportunities
- Work closely with product and delivery teams to ensure successful implementation
- Build strong long‑term relationships with customers and internal stakeholders
- Maintain an understanding of operational workflows and industry best practice
Ideal Candidate
- Experience in account management, customer success, business analysis, or solution sales
- Extensive experience gained within the aviation industry
- Ability to translate customer needs into practical business requirements
- Strong commercial awareness with an analytical mindset
- Excellent communication and stakeholder management skills
- Comfortable working across multiple teams in a fast‑paced environment
Customer Manager in London employer: New Avenues
Contact Detail:
New Avenues Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the aviation sector on LinkedIn or at industry events. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its customers. Understand their challenges and think about how you can provide solutions. This will show you're not just interested in the role, but also in helping them succeed.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Manager. Highlight your analytical skills and relationship management expertise to make a strong impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Manager role. Highlight your experience in account management and how it relates to the aviation industry. We want to see how your skills align with our needs!
Showcase Your Analytical Skills: Since this role requires strong analytical capabilities, don’t forget to include examples of how you've used data to drive decisions or identify growth opportunities. We love seeing numbers and results that back up your claims!
Highlight Relationship Management Experience: This position is all about building strong relationships, so share specific instances where you’ve successfully managed customer relationships. We’re looking for stories that demonstrate your ability to connect with clients and internal teams.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at New Avenues
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the company’s customer base and their specific needs in the aviation sector. Familiarise yourself with recent trends, challenges, and opportunities within the industry. This will help you demonstrate your analytical mindset and show that you can translate customer needs into actionable solutions.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully managed customer relationships. Highlight how you’ve built long-term partnerships and navigated challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it clear how your skills align with the role's requirements.
✨Be Ready to Discuss Data Analysis
Since the role involves analysing customer data and identifying growth opportunities, brush up on your data analysis skills. Be prepared to discuss how you've used data to drive decisions in previous roles. Bring along any relevant metrics or case studies that showcase your ability to derive insights from data.
✨Engage with Internal Stakeholders
Understand the importance of collaboration across teams. Think of examples where you’ve worked closely with sales, product, or delivery teams to achieve a common goal. During the interview, express your enthusiasm for working in a fast-paced environment and how you can contribute to seamless communication between departments.