Housing Officer in Cardiff)

We are currently recruiting for compassionate and proactive Housing Officers to join a fast‑paced and rewarding environment supporting vulnerable individuals across Wales, predominantly covering either North Wales, Swansea or Cardiff. This role focuses on supporting Service Users, ensuring their welfare, safety, and successful move‑on from the dispersal accommodation. You will manage a large and varied caseload while also overseeing a portfolio of properties, ensuring they are safe, well‑maintained, and compliant. This is a highly dynamic role requiring strong organisation, resilience, and a genuine passion for supporting people.

Key Responsibilities

• Service User Support
• Manage a caseload of approximately 200‑250 Service Users
• Conduct inductions and support Service Users settling into accommodation
• Carry out regular welfare checks and property visits
• Signpost individuals to relevant services such as healthcare and local support agencies
• Report and manage incidents, safeguarding concerns, and absconding cases
• Ensure timely move‑on in line with contractual requirements
• Property & Portfolio Management
• Conduct property inspections and report maintenance issues
• Coordinate repairs and ensure properties meet health & safety standards
• Prepare properties for new occupants and manage voids effectively
• Support inventory management and minor repairs where required
• Collaboration & Communication
• Work closely with internal teams and external stakeholders
• Attend meetings and contribute to service delivery improvements
• Maintain accurate, up‑to‑date records and documentation
• Support colleagues and provide cover when required
• General Responsibilities
• Ensure compliance with company procedures and relevant legislation
• Participate in training and continuous professional development
• Remain responsive to communications and operational demands, including emergencies

What We're Looking For

• Experience working in housing, support work, or a similar role
• Strong organisational skills and ability to manage a high‑volume caseload
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Understanding of safeguarding and supporting vulnerable individuals (desirable)
• Full UK Driving Licence and access to your own vehicle (essential)

Why Apply?

• Opportunity to make a real impact supporting vulnerable individuals
• Varied and rewarding role with no two days the same
• Supportive team environment
• Ongoing training and development opportunities

Benefits Package

• 33 days annual leave (including bank holidays)
• Life cover (2x basic salary)
• Westfield Health membership – cashback on health services and discounts for retailers and gyms
• Laptop, phone, and any other required equipment provided
• Mileage expenses – claimable from home
• 6‑month probationary period
• Employer pension contributions (4% employer, 4% employee)
• Referral bonus scheme

Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points‑based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.