At a Glance
- Tasks: Make outbound calls, gather information, and ensure a positive customer experience.
- Company: Join a supportive team at a well-established company in Sandwich.
- Benefits: Earn £14.00 per hour with Monday to Friday hours and immediate start.
- Other info: Dynamic environment with opportunities for personal growth and development.
- Why this job: Perfect for those seeking hands-on experience in customer service and administration.
- Qualifications: Previous customer service experience and excellent communication skills required.
Location: Sandwich
Pay: £14.00 per hour
Hours: Monday to Friday, 08:30 - 17:30
Contract: Temporary
Start Date: Immediate
Our client is looking for a friendly and professional Customer Service Call Handler to join their team on a temporary basis to support with a backlog of customer records and enquiries. This role involves making outbound calls to individuals, gathering and updating information, maintaining accurate records, and ensuring a positive customer experience throughout. The successful candidate will have excellent communication skills, strong attention to detail, and a professional telephone manner.
Key Responsibilities- Make outbound calls to gather, verify, and update information.
- Speak with customers in a professional, friendly, and helpful manner.
- Confirm individual requirements and update records accordingly.
- Accurately record call outcomes, notes, and follow-up actions.
- Maintain and update information within internal databases and CRM systems.
- Handle queries and escalate more complex issues when required.
- Provide administrative support related to customer interactions.
- Ensure all information is handled in line with data protection and confidentiality requirements.
- Work closely with colleagues to support the efficient clearance of outstanding cases.
- Previous experience in a customer service, administration, or telephone-based role.
- Excellent communication and interpersonal skills.
- A confident and professional telephone manner.
- Strong attention to detail and accurate data entry skills.
- Good IT skills, including experience using databases, CRM systems, or Microsoft Office.
- Able to manage workload effectively and work as part of a team.
- Available to start immediately.
This is a great opportunity for someone with strong customer service and administration skills who is looking for an immediate start in a busy and supportive environment.
We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Service Call Handler in Sandwich employer: New Appointments Group
Join a dynamic team in Sandwich as a Customer Service Call Handler, where you'll enjoy a supportive work culture that values professionalism and teamwork. With competitive pay and a focus on employee growth, this temporary role offers a fantastic opportunity to enhance your customer service skills while contributing to a positive customer experience. The company is committed to diversity and inclusion, ensuring that all employees feel valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Call Handler in Sandwich
✨Tip Number 1
Get to know the company before your call! Research their values and recent news so you can tailor your conversation. This shows you're genuinely interested and helps you connect better with the customer.
✨Tip Number 2
Practice your phone manner! A friendly tone can make all the difference. Try role-playing with a friend or family member to get comfortable with handling different types of calls.
✨Tip Number 3
Stay organised! Keep notes handy during your calls to ensure you capture all important details. This will help you maintain accuracy and provide a seamless experience for customers.
✨Tip Number 4
Don’t hesitate to ask questions! If you're unsure about something, it's better to clarify than to guess. This not only helps you but also ensures the customer gets the right information.
We think you need these skills to ace Customer Service Call Handler in Sandwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Call Handler role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves a lot of talking, it’s crucial to showcase your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have with telephone-based roles. We love a friendly tone!
Attention to Detail is Key:Pay close attention to the layout, spelling, and grammar of your application. A well-organised CV shows us that you have strong attention to detail, which is super important for this role. Remember, we’re looking for someone who can maintain accurate records!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s quick and easy, and you’ll find all the info you need about the role there. Plus, if this one isn’t for you, you can check out other opportunities we have available!
How to prepare for a job interview at New Appointments Group
✨Know Your Customer Service Basics
Brush up on the key principles of customer service before your interview. Understand what makes a great customer experience and be ready to share examples from your past roles where you’ve excelled in this area.
✨Practice Your Phone Manner
Since this role involves a lot of phone work, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable with handling queries and maintaining a friendly tone.
✨Familiarise Yourself with CRM Systems
If you have experience with databases or CRM systems, be prepared to discuss it. If not, take some time to learn the basics of how these systems work, as it shows initiative and readiness to adapt.
✨Prepare for Common Questions
Think about common interview questions for customer service roles, like how you handle difficult customers or manage your workload. Prepare concise answers that highlight your skills and experiences relevant to the job description.
