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- Tasks: Be the first point of contact for customers, managing queries and bookings.
- Company: Join a supportive team in a busy leisure and wellness operation.
- Benefits: Enjoy free leisure membership, discounts, and professional development opportunities.
- Why this job: Make a real difference by helping customers and improving processes.
- Qualifications: Previous customer service experience and confidence with CRM systems.
- Other info: Flexible shifts, great career growth, and a fun work environment.
Part-Time Customer Service Advisor
Salary: Up to £12.38 per hour
Location: Main base: Discovery Park. Weekend shifts: Margate location to avoid lone working
Hours: 24 hours per week (4 days), flexible shift pattern
We are looking for a proactive and customer focused Customer Service Advisor to join a busy leisure and wellness operation. This part time role will give you the chance to be part of a supportive team, working with a variety of facilities and supporting members across multiple locations. The role is ideal for someone who is confident on the phone, enjoys building rapport with customers, and is comfortable learning and improving internal systems.
Candidates must be able to drive and travel between sites as required.
Duties:
- You will be the first point of contact for customers, managing queries, bookings, and membership administration
- Answering calls and emails promptly
- Logging, resolving, or escalating customer enquiries ("tickets")
- Updating and maintaining the internal customer booking system
- Supporting membership retention and cancellations
- Assisting with promotions, sales, and member renewals
- You will also act as a systems champion, supporting colleagues with CRM usage, suggesting process improvements, and helping to make day-to-day operations more efficient.
Requirements:
- Previous customer service or sales experience
- Confidence using CRM systems (Gladstone experience preferred, but not essential)
- Strong organisational skills and attention to detail
- Ability to work independently and proactively identify process improvements
- Flexible and able to work a shift pattern that includes evenings and weekends
- Shift pattern: three-week rotation including early shifts, late shifts, and a weekend every third week
- Candidates must be able to drive and travel between sites as required
Benefits:
- Free leisure membership
- Generous friends and family discounts
- Discounted spa treatments
- Childcare discounts
- Professional development opportunities
- Holiday purchase scheme & volunteering leave
- Employer pension contribution and company sick pay
- Employee assistance programme
- Cashback rewards
Successful candidates will be subject to a DBS check and we can only consider applications from candidates who have the right to work in the UK.
To apply: Email: New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.
We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Customer Service Advisor in Sandwich employer: New Appointments Group
Contact Detail:
New Appointments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Sandwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your personality! Employers love to see candidates who can connect with customers. Share examples of how you've built rapport in previous roles, and don’t be afraid to let your enthusiasm shine through.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Customer Service Advisor in Sandwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Advisor role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t forget to mention any experience you have with phone or email interactions.
Be Proactive: We love candidates who take initiative! In your application, share examples of how you've identified and implemented process improvements in past roles. This will show us that you're not just a follower but someone who can help us enhance our operations.
Check Your Details: Before hitting send, double-check your application for any spelling or grammar mistakes. A polished application reflects your attention to detail, which is super important for this role. And remember, apply through our website for the best chance!
How to prepare for a job interview at New Appointments Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like managing queries and using CRM systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved a difficult situation or built rapport with a customer. This will demonstrate your proactive approach and ability to handle various scenarios effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Practice how you would handle specific customer situations, such as dealing with complaints or managing bookings. This will showcase your problem-solving skills and your ability to think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about team dynamics, opportunities for professional development, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.