At a Glance
- Tasks: Support the sales team by processing customer enquiries, orders, and invoices efficiently.
- Company: Join a dynamic company in Edenbridge with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy up to 25 days annual leave, pension contributions, and annual bonuses.
- Other info: Flexible hours available, including part-time options, with great career growth potential.
- Why this job: Be part of a supportive team and enhance your skills in a fast-paced environment.
- Qualifications: Experience in sales administration and strong communication skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
Location: Edenbridge
Salary: up to £32,000
Hours: Monday to Friday, with an early finish on Friday! (Part-time hours also available)
The role: You will play a key role in supporting the team by ensuring the timely processing of customer enquiries, quotations, orders and invoices. Working closely with customers, suppliers and internal departments, you will deliver excellent customer service while ensuring the efficient administration of sales and purchasing activities.
Benefits:
- 21 days annual leave, increasing with service up to 25 days + bank holidays
- Standard Pension Contributions
- Annual profit related bonus
- Annual pay reviews
Key responsibilities would be:
- Prepare and issue customer quotations accurately and promptly.
- Prepare sales invoices and ensure documentation is completed accurately.
- Process customer orders efficiently using the company's ERP system.
- Support order processing from receipt through to delivery.
- Provide customers with timely updates on delivery schedules and component availability.
- Assist with purchasing administration, including raising purchase orders and maintaining purchasing records.
- Liaise with suppliers to obtain pricing, lead times and product availability.
- Handle customer and supplier enquiries, resolving issues and escalating complex matters when necessary.
- Work closely with internal teams to ensure customer requirements and delivery commitments are achieved.
- Maintain accurate customer records, pricing information and sales documentation.
- Support the team with administrative tasks, customer follow-up and preparation of sales documentation.
- Coordinate sample requests, technical literature and product documentation.
- Produce sales reports and administrative information as required by management.
- Maintain accurate CRM and ERP data to support effective sales and customer service.
- Provide general administrative support to the commercial team as required.
Experience and skills required:
- Previous experience as a Sales Administrator within a manufacturing or engineering environment.
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to manage multiple tasks and priorities.
- High level of accuracy and attention to detail.
- Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
- Experience using ERP, MRP or CRM systems.
- A proactive approach with excellent customer service skills.
- Understanding of sales order processing and production scheduling.
Next steps: If this sounds like the ideal position for you and you have the experience outlined above, then please apply and you will be contacted by a member of our team if your CV matches our requirements.
Sales Office Administrator employer: New Appointments Group
New Appointments Group is an excellent employer for those seeking to make a meaningful impact in the field of electronics engineering. Located in the vibrant city of Canterbury, we offer a competitive salary and a range of benefits, all within a collaborative and inclusive work culture that prioritises employee growth and development. Join us to be part of a team dedicated to innovation and quality in advanced electro-optic systems.
