At a Glance
- Tasks: Lead a dynamic IT Support team and drive service improvements.
- Company: Join a growing organisation investing in cutting-edge IT infrastructure.
- Benefits: Enjoy a competitive salary, remote work, and generous annual leave.
- Other info: Ongoing training and development opportunities in a fast-paced environment.
- Why this job: Shape the future of IT service management while making a real impact.
- Qualifications: Proven leadership in IT support and strong knowledge of ITIL frameworks.
An exciting opportunity has arisen for an experienced IT Support Team Leader to join a growing organisation undergoing significant investment in its IT infrastructure and internal service capability. Our client is seeking a technically strong and people-focused IT professional to lead their IT Support function, drive service improvements, and help shape the future of their IT Service Management (ITSM) capability. This role offers the opportunity to lead a small support team while playing a key part in implementing modern service management processes, improving operational efficiency, and supporting business-critical technology projects.
The Role
Reporting to the IT & Development Manager, the successful candidate will be responsible for the day-to-day management of the IT Support team and ensuring the delivery of an efficient, customer-focused IT service across the business.
- Leading the day-to-day operation of the IT Support function.
- Managing, mentoring and developing a team of IT Support Engineers.
- Overseeing incident, problem and change management activities in line with agreed service levels.
- Supporting the implementation and ongoing management of a new ITSM helpdesk and change management platform.
- Maintaining and supporting Microsoft Azure environments and infrastructure.
- Managing user lifecycle activities, including onboarding, offboarding, hardware deployment and user access.
- Working closely with internal stakeholders to improve IT processes and enhance service delivery.
- Producing service reports and performance metrics for senior management.
- Supporting the delivery of IT projects and system improvements.
- Promoting ITIL best practice and a culture of continuous service improvement.
The Candidate
The ideal candidate will have previous experience leading an IT Support or Service Desk team and will possess a strong understanding of IT Service Management principles. Applicants should be able to demonstrate:
- Proven experience in an IT Support Team Leader, Service Desk Team Leader or similar leadership role.
- Strong working knowledge of ITIL frameworks and ITSM best practices.
- Experience implementing or supporting ITSM/helpdesk platforms.
- Knowledge of Microsoft Azure infrastructure, including cloud migration and Azure Landing Zones.
- Experience working within a regulated environment with a strong understanding of security, device management and access controls.
- Excellent leadership, communication and stakeholder management skills.
- A proactive approach to problem-solving and continuous improvement.
- The ability to manage competing priorities in a fast-paced environment.
What's on Offer
The successful candidate will receive:
- Competitive salary of £50,000 - £65,000 per annum.
- Home-based working with occasional travel to Head Office.
- 25 days annual leave plus bank holidays.
- Westfield Health membership.
- Life Assurance (2x annual salary).
- Employer pension contribution.
- Company laptop, mobile phone and all necessary equipment.
- Employee Referral Scheme.
- Ongoing training and development opportunities.
Please note that successful applicants will be required to complete a satisfactory DBS check. Unfortunately, sponsorship is not available for this position, so applicants must already have the right to work in the UK. If you are an experienced IT Support professional looking to take the next step in your career with an organisation investing heavily in its technology and service delivery, we would love to hear from you. Apply today to be considered.
We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
IT Support Team Leader in Rayleigh employer: New Appointments Group
New Appointments Group is an excellent employer for those seeking to make a meaningful impact in the field of electronics engineering. Located in the vibrant city of Canterbury, we offer a competitive salary and a range of benefits, all within a collaborative and inclusive work culture that prioritises employee growth and development. Join us to be part of a team dedicated to innovation and quality in advanced electro-optic systems.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Team Leader in Rayleigh
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what New Appointments Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges New Appointments Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at New Appointments Group!
✨Direct Apply to New Appointments Group
Let's not forget to apply directly through the New Appointments Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Team Leader in Rayleigh
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at New Appointments Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at New Appointments Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at New Appointments Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
