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- Tasks: Provide top-notch phone and email support for bookings and memberships.
- Company: Join a vibrant team at a local leisure facility.
- Benefits: Enjoy a free leisure membership and professional development opportunities.
- Why this job: Be part of a dynamic environment while helping customers enjoy their leisure time.
- Qualifications: Strong communication skills and confidence on the phone are essential.
- Other info: Flexible part-time role with 20 hours weekly.
The predicted salary is between 13 - 16 £ per hour.
A local recruiting agency is seeking a Customer Service Agent to join a dynamic team at a leisure facility. This part-time role, involving 20 hours weekly, focuses on providing excellent phone and email support to customers concerning bookings, memberships, and inquiries.
Ideal candidates should possess strong communication skills, be confident on the phone, and thrive in a busy environment.
The position offers various benefits, including a free leisure membership and professional development opportunities.
Part-Time Leisure Customer Support & Membership Specialist employer: New Appointments Group
Contact Detail:
New Appointments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Leisure Customer Support & Membership Specialist
✨Tip Number 1
Get to know the leisure facility inside out! Familiarise yourself with their services, memberships, and any ongoing promotions. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of phone support, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any customer inquiries that come your way.
✨Tip Number 3
Network like a pro! Connect with current employees at the leisure facility on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles like this one. Plus, it shows you're serious about joining the team and makes your application stand out.
We think you need these skills to ace Part-Time Leisure Customer Support & Membership Specialist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in a customer service role like this.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or leisure facilities. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially since you'll be helping customers with their inquiries. Avoid jargon and make it easy for us to understand your skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at New Appointments Group
✨Know the Leisure Facility Inside Out
Before your interview, take some time to research the leisure facility. Familiarise yourself with their services, membership options, and any recent news or events. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Practice Your Communication Skills
Since this role heavily relies on communication, practice speaking clearly and confidently. You could role-play common customer scenarios with a friend or family member. This will help you feel more at ease when discussing how you'd handle customer inquiries during the interview.
✨Prepare for Common Customer Service Questions
Think about typical customer service questions that might come up, like how you would deal with an unhappy customer or manage multiple inquiries at once. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Show Your Passion for Customer Service
During the interview, let your passion for helping others shine through. Share stories that highlight your dedication to providing excellent service. This will resonate well with the interviewers, as they are looking for someone who genuinely enjoys supporting customers in a busy environment.
