At a Glance
- Tasks: Process customer orders and support the full order lifecycle in a busy environment.
- Company: Join a supportive team at a well-established company in Peterborough.
- Benefits: Competitive pay, hybrid working, and opportunities for skill development.
- Other info: Great opportunity for career growth in a diverse and inclusive workplace.
- Why this job: Perfect for detail-oriented individuals who thrive on structured tasks and teamwork.
- Qualifications: Experience in administration or order management with strong attention to detail.
The predicted salary is between 13.49 - 13.49 £ per hour.
We are currently recruiting for a Customer Order Administrator to join a busy and supportive Customer Order Management team on a 6-month temporary contract based in Peterborough. This is an excellent opportunity for someone with strong administrative, order processing or data entry experience who enjoys structured, detail-focused work and thrives in busy environments. This role is focused on ensuring customer orders are processed accurately and efficiently while supporting the administration of the full order lifecycle.
Key Responsibilities
- Process customer orders accurately and within agreed deadlines.
- Manually allocate parts to customer orders using internal systems.
- Prepare export and shipping documentation.
- Support data entry across the order lifecycle, including new customer set-up and credit/debit administration.
- Maintain and cleanse system data, including customer records, pricing and order holds.
- Produce and distribute standard internal reports.
- Carry out general administrative duties, including filing, scanning and document management.
- Identify and escalate issues or exceptions where appropriate.
- Suggest process improvements to support continuous improvement initiatives.
About You
To be successful in this role, you'll have:
- Previous experience in administration, order management, order processing or a similar data-focused role.
- Excellent attention to detail and a high level of accuracy.
- Good Microsoft Office skills, particularly Excel, Word and Outlook.
- The ability to work efficiently with structured and repetitive tasks.
- Strong organisational skills with the ability to manage your workload and meet deadlines.
- A proactive attitude and willingness to learn new systems and processes.
Customer Order Administrator in London employer: New Appointments Group
New Appointments Group is an excellent employer for those seeking to make a meaningful impact in the field of electronics engineering. Located in the vibrant city of Canterbury, we offer a competitive salary and a range of benefits, all within a collaborative and inclusive work culture that prioritises employee growth and development. Join us to be part of a team dedicated to innovation and quality in advanced electro-optic systems.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Order Administrator in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like New Appointments Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like New Appointments Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Order Administrator in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to New Appointments Group.
How to prepare for a job interview at New Appointments Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in New Appointments Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services New Appointments Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
